Technical Consultant (m/w/d) Support & Business Central (m/w/d)

The Schwarz IT supports the entire digital infrastructure and all software solutions of the companies of the Schwarz Group. It is therefore responsible for selecting, providing and operating as well as further developing IT infrastructures, IT platforms and business applications. In order to optimally support the departments through IT solutions in their business processes, the Schwarz IT takes up the requirements of the departments in consultations and works together with these professional and efficient IT solutions.

Together with our departments, we pursue the goal of a clean future based on sustainable resource management. As part of our team, you will contribute to this in which you will form the bridge between the department and the developer. To strengthen our team, we are looking for a dedicated personality that not only ensures daily support, but also proactively designed our support processes. As a central element, we rely on a Microsoft Business Central ERP system which forms the basis for further subsystems. Troubleshooters: You accept faults and inquiries, analyze them precisely and find the right solutions to ensure the operation of our customer solutions. Coordinator & communication talent: You are the hub of our ticket system (first and second level support), prioritizes requests and encourages smooth communication between users, internal consultants and our developers. GoLive companion & stability garant: When introducing new customer projects, you are actively involved and make sure that the transition to ongoing operations is stable and successful. Knowledge Manager & Documentation-Profi: You create and support documentation as well as knowledge base articles to efficiently share our collected knowledge. Data Enthusiast & Report-Gestalter: You expand reports and dashboards for our customers and internal stakeholders, ideally with MicroStrategy, and help you gain valuable insights. Configurator & Visionary: You actively contribute to the strategic orientation and further development of our support area and thus shape our future.

ERP professional: Funded knowledge of ERP systems, ideally Microsoft Dynamics 365 Business Central (or Dynamics NAV / Navision), are your foundation. IT-Background: A completed training in the IT sector (e.g. specialist informatics, IT system businessman) or a comparable qualification or relevant professional experience. Support experience: You have already gained experience in handling ticket systems and coordinating support requests. BI-Interesse: First touch points or great interest in Business Intelligence tools, preferably MicroStrategy, are a plus. Analysts & Customer Experiences: A high customer orientation, structured work, and a pronounced analytical thinking ability are what distinguishes you. Designer & Developer: You have the will and ambition to actively develop and optimize an area. Communication professional: You have good knowledge of German and English in word and writing. JOBV1_EN