Employee internal and external customer support (m/w/div) in Würzburg

The German Pension Insurance Federation is the largest German pension insurance company and thus a cornerstone of social security in Germany. We accompany people all their lives – from start of work to retirement age. 23.3 million insured persons, 9.6 million pensioners and 3.5 million employers rely on us. We maintain a highly complex and diverse IT system landscape. The methods and techniques used in this environment, including the hardware and software techniques used, offer an interesting and challenging working environment. Improve us now in [part-time or full-time] as Senior Consultant (m/w/div) in Würzburg Activity

The Central Services department is responsible for all internal and external services of our DRV-IT DSRV & Services department. These include the Central, Writing, Process Services/Hotline teams as well as basic tasks including procurement and contract management. In the Process Services and Hotline team, we are the first point of contact for the support of our internal and external customers for the more than 200 procedures of the Pension Insurance (DSRV) data center and process a variety of requests every day that are checked and released.

User management care for access to all DSRV procedures Processing of requests for transmission in compliance with the legal provisions Check and release of electronic requests for transmission requests Maintaining hotline tasks (1st level support) for the procedures of the Pension Insurance Data Centre and detecting fault messages in the Incident Management Tool Support the ticketing tool including the associated monitoring and coordination of ticket processing in the data center of the pension insurance

A successfully completed administrative or office-oriented vocational training First professional experience in the above-mentioned field of activity Experiences in dealing with an incident management tool and databases are desirable IT affinity and IT confession, a high degree of customer orientation and pronounced communication skills complete your profile

An interesting and varied activity with all the advantages of a large public employer A structured incorporation and good further training possibilities Family-friendly, flexible and service-oriented working time models, complemented by our services and cooperation partners for the reconciliation of work & family: benefit@work for parents or Amiravita for nursing relatives The health of our employees is important to us. We support the practical implementation of occupational health management in everyday work. JOBV1_EN