Consultant Customer Service Rating and Scoring Procedures (m/f/d)

As one of the largest banking IT service providers and digitization partners in Europe, we are the driver of digitalization within the Sparkassen financial group. With more than 5,000 employees: within 3 locations we make digital banking of today efficient and develop smart financial services of tomorrow. We offer you a wide range of tasks in which you can provide your individual strength. Whether app development, network technologies and server operation or consulting, training and support – you will find your appeal with us! As a specialist:in or as a generalist:in. Everything with best career opportunities, lots of space for personal development and numerous benefits.

For the organization unit KS OSPlus credit & rating/scoring, we are looking for the next possible appointment for the Hannover, Münster or Frankfurt location Senior Consultant (m/w/d).

An interesting task is being sought in which the entire Sparkassen financial group can be actively gripped? Then you are right here, because this is how you can work: a positive atmosphere, a great team, an open culture, as well as multi-site projects - we show that company size and individual development are perfectly matched. In addition to an attractive remuneration, extensive special services and balanced work-life balance, we have a safe workplace, even in restless times.

First contact person for our customers with questions and problems concerning our banking software solutions with a focus on “rating and scoring processes” Structured end2end support via our AI-based ticket system, from problem analysis to solution Participation in the creation and quality assurance of customer documentation, training documents and project activities Team-wide cooperation and close exchange within the FI Customer support in innovations as part of the annual release change

Successfully completed studies in the business or banking sector in conjunction with 2-3 years of professional experience, e.g. in the banking control environment or a comparable qualification or a completed savings banks or bank training with at least 5 years of professional experience Knowledge in the different areas of risk classification and experience with the administration of IT systems Good analytical understanding and fun to solve complex issues Communicative, open basic attitude and the ability to proactively incorporate into new topics Responsible and solution-oriented work

You're wondering why you should work on financial computer science? We have some good reasons for you. In addition to flexible working hours, discounted job tickets or the possibility to work on mobile, we offer you a lot more: Pension provision Accessibility Industrial sports Family service Company events Flexible working hours Mobile work Job ticket Canteen Contract Education Fitness promotion We offer you an attractive remuneration based on your qualification as well as your relevant, practical experience. .