Ferdinand Bilstein GmbH & Co. KG | Germany | 58xxx Ennepetal | Permanent position | Full time | Published since: 12.12.2025 on stepstone.de
Automotive Mechatronics Technician Focus on Complaints - Automotive Quality Specialist Complaints (m/f/d)
The bilstein group is a global leader in the free spare parts market for cars and car models with an assortment of over 80,000 parts. Through our network of 23 international subsidiaries and presences in more than 70 countries, we are among the leading global players in this market segment. Our approximately 3,000 employees, which are distributed to our national locations in Ennepetal, Wuppertal, Cologne, Gelsenkirchen and Durmersheim as well as our 23 international locations, generate an annual turnover of over 1.2 billion euros. As a KFZ mechatronic (m/w/d) you are part of the Aftersales Service section. They are responsible for the timely processing of our customer and supplier complaints and ensure the satisfaction of our customers as well as the successful positioning of the company in the free spare parts market by means of a pronounced service orientation. .
* After clicking the Read more button, the original advert will open on our partner's website, where you can see the details of this vacancy and contact information. If you need a translation of this text, after returning to our website it will be prepared and you can read it by clicking the Show full translation button.
Your tasks • Your profile • What we offer
You are responsible for the processing and technical testing and evaluation of customer complaints For this purpose, you analyze the causes of failure and problem of the complainted KFZ parts and document them in complaint reports incl. Photo and video documentation Using various measuring means, you will equalize data and dimensions of complaints and inventory parts and, if necessary, will conduct appropriate measures You evaluate technical reports from our suppliers and check follow-up cost calculations for plausibility and accuracy You work closely with adjacent areas such as purchasing, logistics, sales and production
You have completed technical training and have collected well-founded professional experience in a KFZ workshop You have a high degree of technical understanding, a pronounced IT affinity and can be found in the usual workshop media You have good English skills for the Constitution and the reading and understanding of English reports In addition to a pronounced service idea, you have a communicative personality and want to work in the team
A good work-life balance through a 38.5h week, 30 days holiday and flexible working hours An attractive salary package, which is rounded off by holiday and Christmas money, a profitsharing, an employee shareholding and employee discounts A dynamic and open team with lived open-door policy A crisis-proof workplace in a family-run company in seventh generation Versatile professional and personal development opportunities Through ergonomic workstations we promote health at work Your car is broken? With us you get around 30% discount on your KFZ spare parts Better on the bike? Use our attractive bike leasing offer Numerous benefits for over 1,000 cooperation partners in the fields of lifestyle, fashion, travel, etc. Grant for the Deutschlandticket
Location
 | Ferdinand Bilstein GmbH & Co. KG | |
| 58256 Ennepetal | ||
| Germany |
The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.
For more information read the original ad