Senior Sales Manager Customer Service & Conversational AI (m/f/d)

Novomind AG develops customised software solutions for digital commerce and customer service worldwide. Highest engagement, maximum customer orientation and close partnership exchange are the focus of product development and implementation. As an owner-managed company, novomind is one of the market-leading providers of software and services from a single source - especially for companies in the enterprise segment. The novomind portfolio includes the standard software products novomind iSHOP, novomind iPIM, novomind iMARKET, novomind iAGENT and the novomind AI Platform.

How to help us

Develop and implement sales strategy: You are responsible for identifying and addressing potential customers in the enterprise segment and developing sustainable sales strategies Acquisition and support: You acquire new customers in the B2B and B2C, contact key decision makers and accompany them from the initial language to the successful conclusion of the contract. Build your own distribution pipeline Demand analysis and consulting: You analyze the individual requirements of the customers and advise them on customised customer service or Conversational AI solutions Presentation and negotiation: You carry out product presentations, demos and negotiations Working with internal teams: You bring individual pre-sales teams from the product development and professional services departments to top performances Network: You have or build your own sales partner and consultant network Sales: You are actively working on developing new sales concepts and methods Market management: You represent novomind and our performance portfolio on offline and online events

Experience and track record in sales: Multiannual experience (min. 5 years) in the distribution of software solutions, ideally in the field of customer service or Conversational AI for large companies Knowledge of the industry: Understanding the requirements and challenges of large companies in the field of customer service Communication strength: Impressed communicative skills as well as sovereign and professional appearance on C levels Power of persuasion and negotiation: You can convince by strategic argumentation and successfully conduct negotiations Result-oriented: You work targeted and have a “Hunter mentality” with high self-motivation Technical understanding: Affinity for customer service or Conversational AI technologies and the ability to present complex technical products understandably Languages: Safe to negotiate in German and English Education: Completed studies in the field of BWL/Economic Informatics/IT or comparable

A relaxed, collegial working atmosphere with flat organizational structures and short decision-making Free spaces and design options for your own ideas Varied and exciting tasks in the local and international environment Competent and motivated colleagues and a dedicated onboarding buddy for your training time Flexible working hours by sliding time model with the possibility of leisure compensation 30 days Possibility of mobile work Grant to the ÖPNV and JobRad model Sports promotion Corporate Benefits: Employee discounts and offers Individual training opportunities Performance-oriented remuneration Modern offices in Hamburg, Rostock, Lübeck and Weimar And lots of fun at work!

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