Working Student Customer Service Strategy Europe

Life is always about becoming... In life it is about going on a journey to become the best version of our future self. As we discover new things, we face challenges, master them and grow beyond us.

Apply to Mercedes-Benz and find the area where you can develop your talents individually. You will be supported by visionary colleagues who share your pioneering spirit. Joining us means becoming part of a global team whose goal is to build the most desirable cars in the world. Together for excellence.

Number: MER0003NQH Mercedes-Benz Group AG is one of the most successful automotive companies worldwide. With Mercedes-Benz AG and the Mercedes-Benz Cars and Mercedes-Benz Vans divisions, the vehicle manufacturer is one of the leading providers of premium cars. The GCSP - Global Customer Service & Parts Mercedes-Benz Cars division bundles the global activities of the after-sales business. The Team Strategy Execution as part of the global customer service is located in the heart of Berlin at the East Side Gallery. We are driving forward strategic projects in the areas of service products and customer service, focusing on European sales. In our team you can help shape the future of the aftersales business of Mercedes-Benz. We develop a wide range of tasks, from the strategic orientation and conceptual development of the Mercedes-Benz service offerings to their piloting and market launch in retail. As a working student in the Team Strategy Execution, you will be given the opportunity to look behind the scenes of the ongoing change in the automotive industry and to develop new solutions for tomorrow's challenges together with experienced colleagues. A diverse and demanding field of tasks awaits you by demonstrating networked thinking, pioneering spirit, creativity and team skills. What we offer: An innovative and dynamic working environment Flexible and mobile operation Demanding projects / Tasks in Own Responsibility insight into the strategic planning of the aftersales of Mercedes-Benz These tasks await you: You support the creation of analyses for decision-making (e.g. benchmarking analyses, market and competitive analyses) You are driving the implementation of strategic projects and initiatives in the team and helping to implement solutions found in the areas of expertise You support the planning and organisation of workshops, events, fairs and committee meetings for top management, retail partners and experts across Europe Other tasks: Administrative such as appointment organization, data management, documentation etc. Expansion and maintenance of competition and market research (especially open source) Working with the further development of service offers Creation of presentations on diverse topics Supporting individual team members in various tasks Heading and preparation of team meetings Accompanying various cross-departmental meetings on strategy development The work student activity can start from September 2025.

You are immatriculated in BWL, business input, marketing, communication or something comparable You have certain knowledge of German and English in word and writing You are safe with MS Office, in particular Outlook, Excel, PowerPoint, MS Teams (possibly first experiences with MS Planner, OneNote, PowerBI) You have already familiarized yourself with AI applications and have gained experience with prompting You can inspire yourself for modern mobility concepts and strategy work You are ready to work deep into new disciplines and question them critically You like to work in the team, but just as autonomously looking for complex solutions You have a quick understanding, analytical thinking and organizational talent Additional information: Of course, without formalities, we are not. Please apply exclusively online and add a CV to your application, current enrollment certificate with semester indication, current grade, relevant certificates, if applicable. Compulsory internship certificate and proof of the rule period (maximum size of the annexes 5 MB) and in the online form mark your application documents as ''relevant for this application'. Further information on the setting criteria can be found here. Members of countries outside the European Economic Area may send their residence/work permit. We are particularly pleased to receive online applications of disabled people and disabled people. If you have any questions, you can also contact sbv-mbvd@mercedes-benz.com to the site's severely disabled representative, who will be happy to support you in the further application process after your application. Please understand that we no longer accept paper applications and there is no claim to return. Questions about the application process will be answered by HR Services by e-mail to myhrservice@mercedes-benz.com or by phone: 0711/17-99000 (Monday to Friday between 10-12 am and 13-15 pm).

Food supplements Employee handy possible Employee discounts possible Employee participation possible Staff Events Coaching Flexible working time possible Hybrid work possible Health measures Employment Mobility offers Kantine, Café Parking space Good connection JOBV1_EN