Team Leader Customer Care (m/f/d)

With over 90 years of experience and around 12,000 employees, the Raben Group is one of the leading logistics companies in Central and Eastern Europe, offering comprehensive logistics solutions in road, sea and air freight transport as well as global supply chain management concepts. We have the drive for continuous development! This is why we have continuously developed as ravens for over 90 years and can now look at over 170 locations in 17 countries. We are a well-established team consisting of the best experts in many areas. All employees are involved in the success of our company - in offices, warehouses and in the tax as drivers on national and European routes. Customer Care Teamleiter (m/w/d) Place of work: Stuhr bei Bremen | Ref. Nr. TLCC/ST/2026

Technical management of the customer service team including control and ensuring the implementation of daily workflows Main address for large customers as well as expanding existing customer relationships Ensuring transparent communication to shipping processes and deviations Processing of customer requests, consignment searches, complaints and testing of customer bills Analysis and optimization of existing processes and implementation of improvement measures in cooperation with operational units and customers Participation in the implementation of new business and project-related tasks

Completed training as a merchant for forwarding and logistics services (m/w/d) or comparable qualification or Studies in transport and logistics Professional experience in a freight forwarding and knowledge of forwarding processes Experience in transport handling and telephone customer support Enforceability, team and service orientation as well as self-motivation Safe handling of MS Office applications (Excel and Outlook) as well as quick installation in transport management systems Good knowledge of German and English in word and writing

Your start: A comprehensive incorporation to start quickly and safely in the Raven World - incl. Participation in Onboarding Date Your development: training and needs-oriented training offers, regular feedback talks and personal development plan Financial contributions: A fair fixed salary with an attractive bonus scheme, asset-effective services and occupational pensions, premium for the recommendation of new colleagues, benefits and offers for travel, leisure and culture, e.g. through corporate benefits Health & well-being: service wheel, annual sports challenge, fresh fruit, coffee & water, regular work safety instructions Work-Life-Balance: Flexible working hours and sliding time after consultation with the team Mobility and equipment: laptop & service, free parking, convenient location