Client Support Specialist – Offers & Tenders (m/f/d)

As part of our client service and acquisition, you will accompany existing and potential clients from the first request, offers and tenders to ongoing mandate support. You move at the interface of communication, organization, supply management and client development. You will take over a central function between clients, interested parties, our legal consulting teams and internal specialist departments. The technical and legal advice is provided by our specialized consultants: you ensure that information is collected, processes controlled in a structured manner and topics are reliably completed. Your tasks: You process and coordinate inquiries from existing clients, interested parties and internal departments and take over the first call. You research relevant tenders and create, coordinate and quality-proof tender documents in coordination with our consulting teams and departments. You accompany ongoing tendering procedures, keep track of deadlines and ensure the timely submission. You maintain existing mandates, coordinate deadlines, reimaginals and contract extensions and document relevant client contacts. You keep an eye on client satisfaction, identify critical developments as well as cross- and upselling potentials and support complaints and escalations. You bundle internal feedback, ensure a structured flow of information and drive open themes reliably. You support the management of client service in the operating daily business.

You have completed commercial training, an economically shaped study or a comparable qualification. You bring experience in tender and tender management as well as ideally in the care of demanding customers, clients or other stakeholders. You communicate confidently and bindingly – both by telephone and in written correspondence. You work independently, structured and solution-oriented and have the right not only to coordinate issues but to bring them to completion reliably. You can also keep an overview of several parallel topics, set priorities and have a good sense of time and context. You have a good understanding of corporate structures and business relationships. Consultancy-intensive services as well as legal and regulatory topics are of interest to you and you are happy to work in new issues. You are safe to use Microsoft 365 as well as ERP and CRM systems or are ready to work quickly into new systems. You have very good knowledge of German and good English in word and writing.

Security: An unlimited employment contract. Design space: free space and space for initiative, individual promotion. Structured onboarding: We won't leave you alone! In the first weeks we will accompany you with fixed contact persons: inside. Further development: Regular training opportunities for internal training. Work-Life-Balance: Fair and flexible working hours through sliding time regulations. Hybrid work: Remote and in our firm in the heart of Cologne (currently: Agnesviertel, 50670 Cologne). In addition: up to 20 days a year also possible from abroad (workation). Team culture: An open, diverse team with lived duz culture, short paths and genuine collegiality. Community: Regular team events and joint festivals. Attractive additional services: tax-free pays ex and employee discounts.

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