Komm.ONE | Germany | 70xxx, 79xxx, 76xxx, 74xxx, 72xxx, 69xxx, 89xxx Stuttgart, Heilbronn, Freiburg, Heidelberg, Karlsruhe, Ulm, Reutlingen | Permanent position | Full time / Home office | Published since: 06.02.2026 on stepstone.de
Full-time Service Desk Analyst (m/f/d)
The Komm.ONE is the largest IT service provider for the public sector in Baden-Württemberg. As a partner in digitalization, we shape the future of municipalities and public administration. Around 2,200 employees develop innovative and future-proof IT solutions for the benefit of citizens and society at seven locations. Also find the perfect new workplace with the security and appeal of the public service. Service Desk Analyst (w/m/d) (in Stuttgart, Heilbronn, Freiburg, Heidelberg, Karlsruhe, Ulm or Reutlingen)
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Your tasks • Your profile • What we offer
The Komm.ONE is the largest IT service provider for the public sector in Baden-Württemberg. As a partner in digitalization, we shape the future of municipalities and public administration. Around 2,200 employees develop innovative and future-proof IT solutions for the benefit of citizens and society at seven locations. Also find the perfect new workplace with the security and appeal of the public service. Service Desk Analyst (w/m/d) (in Stuttgart, Heilbronn, Freiburg, Heidelberg, Karlsruhe, Ulm or Reutlingen)
Working in different projects within the framework of ramp-up and implementation phases Consulting and support of customers in the First Level Support for different products Analysis and processing of customer requests on technical and technical topics Working in optimizing processes and processes Ensuring customer satisfaction through reliable and flexible support
Qualified training in the field of IT or comparable professional experience Technical understanding and good computer skills High understanding and willingness to work on new topics Flexibility and interest in changing tasks in various projects Contact and team skills Own initiative, independent working and willingness to continue German knowledge (min. level C1)
An unlimited and future-proof setting at the largest municipal IT service provider in Baden-Württemberg A responsible activity in a friendly and committed team Possibilities for part-time employment and working at seven locations in Baden-Württemberg are possible depending on the position and arrangement Work-Life-Balance with flexible working time models without core working time incl. generous Homeoffice Regulation Paten concept for fast and sustainable incorporation Promoting professional development through targeted training and good opportunities for promotion Attractive occupational pensions, special annual payments and performance-oriented payment Health management, fitness program, bicycle leasing and many more offers The place is rated according to EG9a TVöD. A corresponding grouping is possible, provided that the personal and tariff conditions exist
Location
 | Komm.ONE | |
| Stuttgart, Heilbronn, Freiburg, Heidelberg, Karlsruhe, Ulm, Reutlingen | ||
| Germany |
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