Head of Insights & Analytics (m/f/d)

Insights & Analytics is a central part of our customer experience management. Here, customer, market, research and performance data are combined, interpreted and processed in such a way that You become effective in everyday business – from the operational management of the customer journey to communication and campaign decisions, to the data-based support of innovation and transformation projects.

The role of the CX and ROCX strategy is operative and analytically effective and creates resilient decision-making bases for strategic positions. Your future tasks: You lead and develop an interdisciplinary team of insights, research, analytics and innovation roles – clearly, value-estimating and result-oriented. You consistently align all insights, analytics and research activities with the company's CX and ROCX strategy and ensure their effective implementation in daily business. You ensure that market research and research results (e.g. customer, journey, market and competition studies) are included in operational decisions, communication and CX further development. You bring your expertise to underpin strategic CX and ROCX target images with loadable metrics, measurement logics and impact relationships. You are responsible for CX, Journey and ROCX KPIs, Dashboards and Reportings – from conception to quality assurance to presentation at management level. For the data-based assessment and validation of innovation and development topics, you can make decision-making for new problem areas, use cases and solution approaches.

Multiannual leadership experience with joy of clarity, responsibility and team development. Embossed analytical strength and the ability to convey complex relationships in a comprehensible and effective manner. Very good understanding of customer experience, market research, analytics and KPI-based control. Deep sense of which key figures can generate effect and how customer experience can be controlled in a meaningful way. Experience in the context close to innovation, as well as the ability to evaluate, structure and classify new ideas, problem areas and solutions based on data. Openness for new technologies, tools and methods – including modern analysis and CX systems.

We value what counts for you – sustainable, fair, flexible

Value Annual closing ceremony, Business celebration, Jubilee celebrations, Birthdays: We take every opportunity to celebrate our small and great success together. One of the biggest differences between us and other companies is personal interaction.

Total We reward your commitment with an annual holiday and Christmas money.

Work-life balance We live flexibility and therefore make flexible working time models possible in many areas. In addition, you can enjoy 30 + 1 day holiday per year.

Sustainability We mean it seriously and constantly develop our sustainable products and procedures. You benefit from your contribution to climate protection and business success in the form of a sustainable and success-based bonus system. We also support sustainable mobility with the German ticket and bicycle leasing.

Health Hansefit, massages or influenza vaccinations – We strengthen you and your health.

Development We learn and grow together: we are open to you the needs-oriented, individual development and further training opportunities.

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