IT Support Specialist (m/f/d)

At Vantage Towers we are on the mission to advance sustainable digital change in Europe. As one of the leading tower companies, we set up an era of technology-driven progress to connect people, businesses and internet-capable devices as never before. We combine the size, stability and quality of our tower network with the agility, optimism and energy of a start-up.

As a young TowerCo, we have already achieved strong results with an ongoing focus on growth acceleration. We place particular emphasis on sustainability. As part of our team, you work in a dynamic and multicultural environment where open communication, collaboration and teamwork are raised.

If you are willing to take responsibility and shape the future of the Telco infrastructure with us, then let us drive your career forward and reach the top. You are responsible for the diagnosis and troubleshooting of technical issues related to Windows operating systems, cloud services and Microsoft Azure You answer questions related to Microsoft 365 services, ensure smooth user experience and resolve all related issues You support users in setting up multi-factor authentication and troubleshooting to ensure secure access to corporate resources You resolve problems with mobile phones, including software updates, configuration and connectivity issues You solve hardware problems in computer devices, perform repairs or coordinate warranty services with providers You raise Wi-Fi and network connectivity problems and secure stable internet access for all users You manage user identities and access permissions, and solve related problems for maintaining security protocols

Training in the IT sector and at least 2 years of professional experience in an IT support function that includes the direct support of users and the management of the daily IT business Applicable certifications such as CompTIA A+, Microsoft Certified: Azure Fundamentals or Cisco Certified Network Associate (CCNA), which demonstrate a fundamental understanding of IT principles and procedures Practical experience with platforms such as SalesForce, ServiceNow, Affectli, AWS, GCP and Office365 to ensure immediate effectiveness in the role Experience in dealing with Agentic AI is desirable Practical experience in providing technical support, sharing valuable insights and improving user experience with various computer devices and tools The proven ability to diagnose and resolve complex technical problems and to offer rapid and effective solutions German and English language skills in word and writing (C1) are a must

A diverse, multicultural setup based on our values (responsibility, respect, teamwork & trust) and the unique way to shape our organization An attractive salary package Maximum flexibility: With Full-Flex Office you can freely decide how to work after consultation with your supervisor. You can even work up to 20 days out of the EU. Free HomeOffice Equipment: In addition to your laptop and service handy, you will get from us screen, keyboard, mouse, headset and a desk chair Full-Flex Credit: Discount on Your Private Internet Costs and Mobile Products 30 days holiday with option to 10 more days of stay against salary Support during your parental period so that you can easily combine family and profession Extensive learning offers and individual promotion of your professional and personal development And, of course, an above-average grant of occupational pensions, bike and car leasing, fitness and health services, access to corporate benefits, international career opportunities, exchange opportunities, insurance at discounted conditions and much more...