Team Leader Customer Service (m/f/d)

Cooperation and management of the Customer Service team with currently six employees; Training, motivation and further development of team members Ensuring excellent customer service for the electricity, gas, water and broadband sectors as well as continuous improvement of service quality based on customer feedback and key figures Processing of customer complaints in electricity, gas and water structuring and organization of your area also with regard to future industry developments (e.g. digitalization, internet presence or use AI) Cooperation in the implementation of sales and marketing campaigns based on market and customer analyses Conception and implementation of new products in the field of Commodities Regular evaluation of sales figures in all energy services and commodity areas as well as deriving sound recommendations for action Responsibility for coordination and cooperation in the acquisition of new electricity customers, processing of concerns and solution of complex customer requests Coordination and implementation of price adjustments, including creation of price sheets and preparation and execution of customer letters Close cooperation with the areas of sales, technology, glass fibers and other specialist departments for efficient management of processes and customer concerns

Completed university or bachelor education, as an alternative multi-year relevant professional experience in comparable areas of work Embossed analytical competence combined with a high degree of independent, solution-oriented thinking Careful time and self-management and proactive, targeted, responsible and independent work Safe, friendly and binding occurrence associated with presentation security Strong service and customer orientation and strong communication skills

A workplace with a demanding and responsible activity A collegial environment in a market of the future A versatile activity with possibilities for co-design Competitive remuneration according to TVV and pension provision Individual continuing and continuing training A collegial environment in a market of the future