Customer Success Manager IoT (m/f/d)

As a leading provider of IoT platforms, we offer you more than just a job. Since our founding in Hamburg in 2016, we have a clear vision: with the Internet of Things to make the B2B world more efficient, sustainable and digital. Today, many national and international customers rely on our solutions – including, above all, network operators and municipal works in Germany as well as international large customers from industry and facility management.

With us you will experience the perfect combination of startup spirit and the stability of an established company with a strong shareholder. As part of our international team of highly motivated digitalization specialists, you work on solutions with real impact in the fields of energy and industry.

Your ideas count with us. In interdisciplinary teams, you develop innovative solutions for specific customer problems and actively promote the digital transformation. With our strong growth course, we offer you excellent development prospects in a company that lives fairness, passion, customer focus, quality and diversity. In order to strengthen our customer-success team at the Hamburg location, we are looking for you as a committed person with an immediate entry date Customer Success Manager (m/w/d)

You are responsible for the overall relationship with customers, including onboarding, implementation, training, customer retention and ensuring customer satisfaction You are the central contact for our customers, care about the relationship and ensure the long-term satisfaction and success of the implemented solutions

You check the effectiveness of the entire customer journey, identify optimization needs and develop strategies for customer support and customer approach

You communicate with internal and external senior management executives to understand customer needs and optimize customer loyalty You are expanding the use of the software sustainably and actively supporting our customers in the operational development and optimization of energy-economic applications (e.g. §14a ENWG, FFVAV, IoT Metering) based on our IoT platform

You conduct, control and manage IoT projects together with our customers (city plants/network operators) from the pilot phase to the large-scale rollout and optimize your digital network processes

You advise our customers competently when using our software platform and carry out appropriate training

You deliver valuable feedback from the customer projects to our central product management to promote the customer-oriented development of the platform

Studies in the field of economics, economic engineering (focus on energy/IT), energy technology, energy industry or (economic) informatics Professional experience in Customer Success, Account Management, Customer Care or Project Management Excellent communication skills as well as pronounced service orientation and customer focus Team skills, independent work and multitasking skills to respond flexibly to new requirements Experience in the management, control and successful implementation of IT or IoT projects IT and IoT affinity and basic understanding of SaaS systems Safe performance before customers in German or English Optional professional experience in the energy industry, ideally for a city plant, network operator, energy supplier or a consulting company with a corresponding focus Optional Regulatorics & Technology Confession, for example, knowledge of regulatory framework conditions (e.g. EnWG, FFVAV) or technical foundations of distribution networks

In addition to an attractive remuneration, you will receive 30 days of vacation, flexibility in designing your working time and the opportunity to work at home office You get a generous IT equipment and work in a modern office in Hamburger City near the Speicherstadt/Hafen City We are a young, international team with experienced management, flat hierarchies, valuable culture and a very good and modern working atmosphere You benefit from our immaculate brand reputation and rely on a strong market, decision-makers and partners network At digimondo you work with innovative technologies and digitalization projects at the “Puls of Time”, which make a decisive influence on the solution of current and future challenges of the energy, mobility and climate change change, as well as in the local community’s services.