EWE TEL GmbH | Germany | 32xxx Herford | Permanent position | Full time / Home office | Published since: 10.07.2026 on stepstone.de
Customer Service Representative (f/d/m) for Private Customers - Telecommunications Division
Account Manager (w/d/m) Because high-speed connections can no longer wait: At EWE TEL we offer high-speed internet, mobile, fixed-network telephony, online TV and IT security products from a single source, as one of the largest regional TK specialists in Germany. Become part of our mission and waving with us. We have to occupy three places at the Herford site, one of which is fixed. Your mission: communication with heart and mind You are the first voice that our customers hear – and thus the face of our brand. In a dedicated team, you are responsible for the holistic support of our private customers in the field of telecommunications. Whether consulting, service or problem solving – you make the difference! !
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Your tasks • Your profile • What we offer
First contact person: You enter our customers by phone and in writing across the entire product and service range Service with system: You take care of registrations, changes in data, invoices and payment transactions – including rate agreements Solution finder: You treat complaints in first contact with a sovereign and empathy. Customer retention: You are actively working on the avoidance of termination and recovery – Cross and Upselling included Configurator: You recognize optimization potentials and introduce your ideas for quality and process improvement Tester with a wide view: You support function and system tests in pilot and development phases
A completed vocational training is ideal – but also cross-comers with service problems are welcome! You love direct customer contact and give our products a voice Communication strength, team spirit and a positive mindset characterize you. You work independently and motivate yourself and others again and again An affinity for the telecommunications industry is a plus Flexibility for bets between 8 am and 6 pm from Monday to Friday
Attractive remuneration including the possibility of a change in remuneration and access to the sickness insurance fund Employee discounts for EWE TEL products and many other benefits about Corporate Benefits Flexible working: Mobile working and individual working time models 30 days holiday plus special holiday for special occasions Individual development through tailor-made training E-Bike leasing for your environmentally friendly mobility
Contact
 | EWE TEL GmbH | |
| 26133 Herford | ||
| Germany | ||
| show e-mail |
The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.
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