SCALA stage systems & services GmbH | Germany | 44xxx Castrop-Rauxel | Permanent position | Full time | Published since: 13.07.2026 on stepstone.de
Service Operations Manager / Commercial Service Manager (m/f/d)
SCALA stage systems & services GmbH is your creative partner for stage and event technology. We make art possible in all its dimensions on the world's largest stages. Our solutions combine machine technology with powerful control and software systems that precisely, safely and reliably move and control stages, scenes and complex mechanical systems. Our expertise in mechanical engineering and automation and our clear service orientation are appreciated by renowned musical productions, theatres and international show and event productions. You support our service area in all organizational, commercial and administrative matters, and work together with the team for a professional and customer-oriented service. .
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Your tasks • Your profile • What we offer
Supporting our customers with service requests and processing of queries and complaints Creation and tracking of offers for maintenance, service and repair services Administrative processing of service orders - from the provision of services to the conclusion procurement of materials, spare parts and components as well as coordination with purchasing, suppliers and external service providers Organisation of material supply for service operations in close cooperation with service coordination Support for technical questions and coordination with internal departments Creation and maintenance of service-related documents and documentation Working with the further development of our service offering and our internal service processes Identification and implementation of optimization options to increase efficiency and customer satisfaction take over administrative tasks, for example in the field of fleet management Close cooperation with the fields of service, purchasing, project management and technology
Completed commercial or technical training, for example as an industrial businessman/industry businesswoman (m/w/d), merchant/buyer for office management (m/w/d), merchant/buyer for wholesale and foreign trade management (m/w/d), mechatronic (m/w/d) or industrial mechanic (md/w) Basic technical understanding and interest in technical products and services Embossed service and customer orientation Self-employed, structured and careful working Organisational skills and a high degree of self-initiative Communication strength and joy in cooperation with different contact persons: Safe handling of MS Office and ideally experience with ERP systems Very good knowledge of German and good knowledge of English in word and writing
Continuous firming in a growing company Flexible working hours including hours account Free breakfast at the Office Occupational pension Flat hierarchies and short decision paths Modern working methods Collaborative working environment
Location
 | SCALA stage systems & services GmbH | |
| 44575 Castrop-Rauxel | ||
| Germany |
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