Hansgrohe SE | Germany | 77xxx Schiltach | Permanent position | Full time / Home office | Published since: 04.08.2026 on stepstone.de
Teamleitung IT Service Desk (m/f/d)
With the brands AXOR and hansgrohe, the Hansgrohe Group creates exciting experiences with water. Our valves, showers and shower systems are always setting new standards worldwide. About 5,500 employees at 54 company locations worldwide make this possible. People who think together, across and on. What unites us together are our values: innovation, design, quality and responsibility. Welcome to the Global Player from the Black Forest. .
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Your tasks • Your profile • What we offer
Professional and disciplinary leadership of the team of about 8-10 employees Transformation of the IT Service Desk through improved processes, automation and AI deployment Introduction and further development of ServiceNow as a strategic ITSM foundation and IT operating system Control and further development of ITIL processes in the company Reduce ticket volume through better changes, more stable IT services and self-service approaches Close cooperation with the second level teams and clear control of the escalation routes Ensuring IT support in local production plants Responsibility for the lifecycle management of terminals and printers (from procurement to redemption) Regular reporting and KPI-based control of the area
Multiannual leadership experience in the IT Service Desk or ITSM environment Funded ITIL knowledge, ideally with certification Experience with ServiceNow (introduction or ongoing operation) Affinity for AI topics and their practical application in IT operations Experience in the transformation of IT areas Impressed communication strength compared to disciplines, second level teams and management Hands-on mentality combined with strategic thinking Self-employed, structured and solution-oriented mode of operation and high flexibility in changing environments Very good German & English skills
• Mobile work • Flexible working hours • Corporate fitness program • Training • occupational pension provision • Discover JobticketMore Benefits
Location
 | Hansgrohe SE | |
| Schiltach | ||
| Germany |
The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.
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