AXA Konzern AG | Germany | 50xxx, 51xxx Köln | Permanent position | Full time / Home office | Published since: 14.01.2026 on stepstone.de
Inbound Customer Service Representative (m/f/d)
AXA Germany is part of the AXA Group, one of the world's leading insurance companies. As one of the largest first insurers in Germany, we serve around 8 million customers: in the field of precautionary and insurance.
What drives us at AXA? Our curiosity and courage for innovation! Together with more than 8,000 colleagues, we actively shape the future of insurance throughout Germany.
We are looking for creative and analytical minds that cannot be overcome by challenges. We are looking for an environment in which ideas and feedback meet open ears, projects come into play quickly and 'monoton' is a foreign word. .
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Your tasks • Your profile • What we offer
You like to phone, have strong communicative skills and really want to help people - without any sales pressure? Then start with us at the AXA Customer Care GmbH in Cologne! We're looking for you to start date 01.04.2026. Whether with or without industry experience - we are particularly pleased with motivated cross-comers: from nursing areas, gastronomy, medicine or other communicative professions.
You are the first respondent for customers: women with questions about their existing AXA insurance contracts within life insurance
You run only inbound phone calls - that means: no sales, no acquisitions
You start with a targeted training, which prepares you optimally for your role. Even after the training you can rely on the support of experienced colleagues:
The place is initially limited to 2 years, with very good option on determination
Communication strength is your trademark: You explain clearly, listen actively and stay friendly and confident in stressful conversations
You have fun on direct customer contact on the phone and go empathically and solution-oriented to various personalities
You don't just want to sit in the call center, but you want to be part of a team that supports each other and finds solutions together.
You have very good German knowledge in word and writing as well as solid PC skills
Ideally you bring a completed vocational training and/or professional experience in direct customer contact, e.g. in the Call Center with You can be used flexibly within our service hours (Mo-Fr, 08:00-18:00)
You can complete the training in the first four to six weeks in full time on site
Free job ticket - for a relaxed journey Option on mobile work, even from abroad (after about 6 months of incorporation) A 38-hour week with a full-time job More than just Call Center: Experience our modern working environment in Offenbach with ergonomic jobs, operating restaurants, recreational areas & Duz culture Flexibility in working time design through our wish and exchange Coffee, water and fresh fruit for free - for your daily energy Benefits - financial benefits included Attractive benefits for employees, e.g. with our sports partner Egym-Wellpass or grant to the Germany Ticket A warm team with flat hierarchies - here counts every voice and you can really introduce yourself
Location
 | AXA Konzern AG | |
| 51067 Köln | ||
| Germany |
The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.
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