Workforce Manager (m/f/d)

Join Customer Care Management (CCM) as we transform for international customer excellence in a digital world. We need you to standardize processes and drive innovation! Your task You will establish a global workforce management framework with international routing-logic and control parameters for customer contact channels. So you will transform forecast data into a capacity plan and coordinate internal and external resources, considering all staffing impact drivers. You will record, improve, standardize, and automate international workforce processes to enhance customer satisfaction and quality for both in-house and service providers.

Your contribution You will play a vital role in shaping the future international standard workforce processes at bonprix.

Your environment Customer Care Management is an international matrix organization in which you will work together with colleagues from France, Germany, Italy and Poland.

Your freedom If you like flat hierarchies and an international environment, you've come to the right place. We are in the middle of a transformation process that you can help shape.

bonprix stands for high-performing teams that work together across national to the shape of success of a European fashion brand. And that's why we're looking for people like you—courageous and passionate about providing the best possible shopping experience for our customers. Your education You have successfully completed a study or an apprenticeship with a commercial focus. Your experience You are experienced in workforce management procedures and tools as well as customer care processes. You are proficient in understanding relevant KPIs and interdependencies among contact channels. So you are skilled in root cause analysis and deriving improvement options. Your skills You have a minimum B2-level English proficiency and very good project management skills. You have analytical and problem-solving skills as well as excellent organizational skills and attention to detail. Communication and collaboration skills round off your profile. Your softskills You are well experienced and enjoy working in an intercultural team setup. You thrive to work in a high-paced, sometimes stressful, and changing environment. And you have a strong customer focus. Become part of an open, tolerant, and vibrant corporate culture, making your unique contribution. Apply now!

Work-life balance: 37.5 hours week, flexible working hours without core work time and 30 days holiday Attractive employer services: up to 30 days of work abroad in Europe, grant to Germany ticket, 15% employee discount in many corporate companies as well as Christmas and holiday money Further education: Wide range of personal development measures for professional and personal training, including digital learning platform with many exciting offers Agiles working environment: coworking spaces, mobile work and agile working methods Additional Benefits: 3 canteens on the campus with a focus on regional offers and always vegetarian or vegan alternatives, diverse range of business sports and special conditions in many gyms (e.g. Elbgym),E-store columns on the campus Open corporate culture: uncomplicated coexistence and a duz culture at all hierarchical levels, common summer parties and Christmas celebrations with the entire company