User Experience Management Internship (m/f/d)

OTTO is one of the most successful e-commerce companies in Europe. With more than 18 million articles and more than 34,000 brands, otto.de is now one of the leading German online shopping platforms. As a marketplace, we are constantly opening up for other brands and partners and thus continue to grow. Relax? Not our thing! Not yours either? Then come to board and shape the future of e-commerce with us.

Diversity belongs to us, like the Elbe to Hamburg: We stand for openness, respect and tolerance, without If and But. Let's put the sails together – regardless of where you come from, who you love or what you believe in. Because you're unique and that's what we're looking for.

With us you can bring ideas and advance projects, engage in networks for your heart topic and actively shape our corporate culture. Trying things, thinking new, being innovative, growing beyond themselves – this is our mindset. Let's reach something big together. Whether you work on campus or at home. Our area customer, CRM & controller manipulates our customer relationships, controls customer communication across the channel and ensures comprehensively for all phases of the customer journey that the customer or User perspective is an integral part of the product, campaign, CRM and content development at all relevant touchpoints. The User Experience Management team provides insights into the behaviour and visitor motivations of users and their feedback on development levels in product development and ensures that the user perspective is always on the table. In cross-functional teams, the UX managers organize and design the product discovery together with the product managers, UX designers and analysts and ensure that the development of the OTTO platform is aligned with the needs of our users. In cooperation with the Customer Analytics Team, UX Managers also develop methods and tools that allow us to continuously measure user and customer satisfaction and thus also let it flow into the controller. Many speak of “Homeoffice” – we of “hybrid or mobile work”: You can work remotely up to 50% of your monthly working hours. Our teams, together with their leadership, decide how to balance out local time and mobile work.

You use various methods (e.g. online surveys and lab testing) to integrate the user feedback into product development. You start online surveys and advertise them statistically. You prepare conversation guides, perform interviews with our users and analyze them in the aftertaste. You prepare knowledge and data material structured in the form of tables and presentations and guide action recommendations. You work closely with other user experience managers, user experience designers, analysts and product management. You're not sure if the internship suits you? – Then please contact Lara Fiebig (lara.fiebig@otto.de) from the team.

Must-have: You are a enrolled student*in economic psychology, sociology, human-computer interaction, e-commerce, media informatics or in a comparable course of study or are in your Gap Year between Bachelor and Master. You can support us for 6 months from March 2026. You have great interest in the topics User Needs & Motivations, Usability and User Experience. You have good knowledge in handling Excel and Power Point. You are open to employing you more with AI tools and using them for your work. Your language level: German C1 (skilled language use) and English B2 (self-employed language use)

Professional & personal development Further training courses such as OTTO Academy, Digital Learning Platforms (including Master Plan), Mentoring, Hospitations, Open Feedback Culture, Vocational Orientation Formats, Collaboration in Final Works, Fixed Personnel and Direct Persons in HR Culture and cooperation Students@OTTO Community & Networks, Coworking & Social Spaces, Leadership at eye level, flat hierarchies, independent & independent work, regular employee surveys, Leading Principles, free hot drinks and diverse – also vegan – food offer Remuneration & supplementary benefits Attractive remuneration (1300 € - 2090 €), 15% personal discount (on OTTO articles as well as numerous Benefits & employee offers (e.g. events, travels), 30 holiday days p. a., basic technical equipment Students@OTTO Onboarding One-week onboarding program for students consisting of: Welcome Session, Pulse Lectures, Get-Together & Board Stalk Work-life balance Hybrid working model with up to 50% remote work per month, flexible working hours (running time), 37.5h week Health and well-being Mindfulness and stress management courses, occupational health & psychosocial advice Mobility Germany ticket, free parking, e-store columns, StadtRAD stations

& many Benefits more! You still have open questions? Then please contact us by e-mail to registruiting@otto.de or write us directly via WhatsApp at +49 151-51263286. We'll write you back as soon as possible. Here you can find further tips about your online application. .