Team Leader Customer Service Office (m/w/d)

Elis is Europe's leading expert in textile services. More than 56,000 people at 440 locations in 30 countries ensure that the supply concepts of approx. 400,000 customers around the world run like at the snoop. A lustre that deserves respect! Our clean room business unit contributes to the development and production of all our customers, e.g. from the pharmaceutical industry, under dust and dirt-free conditions. We continue to grow – most likely together with you! We are looking for you indefinitely as Teamleiter (m/w/d) with focus on B2B stand customers for our location in Beelitz near Potsdam.

Leadership and development: they are chiefly leadership. Support, support and develop your team of three people in customer service services with empathy, clarity and structure. Customer retention: Customer satisfaction is a real concern for you. They are engaged in partnership with our business customers, regular annual discussions and ensure a sustainable customer relationship. Price negotiation: As the customer service in the interior service, you conduct price negotiations with existing customers on your own and thus have a direct influence on the professional capability of your release. Further development: With a trained view, you can identify potentials for the optimization of existing procedures and for the further development of your team, both professionally and strategically. Coordination: They act as a cutting point between sales, production, logistics and our customers (m/w/d) and thus ensure a frictionless order processing.

Qualification: Business studies, e.g. Business Administration, Business Administration, Customer Relationship Management / CRM, Communication Management, etc. Experience: they convince with multiannual professional practice in customer service or Internal sales service, ideal in the B2B environment. Leadership skills: First or sparked experience in the leadership of small teams, combined with clear communication, reliability and a moving up, will be yours. Negotiating skills: They are routinely engaged in price negotiations with business customers and act as a contractor. Service idea: A high level of service, empathy and solution orientation will help you. Analyst: They are shining with the ability to identify relationships quickly, to identify potential for optimization and to introduce more stringent improvements.

Occupational pension Local social and special services such as B. an occupational pension scheme Company Bike Grant to the dream bike as part of our company bike program Corporate Benefits Employee recommendation programme and discounts for various actions System-relevant and crisis-proof Through our system-relevant service, we are also a reliable employer in times of crisis. Company events We are celebrating our successes together with corporate events or monthly employee activities, such as flame-cakes or pizzas from the food truck Teamwork Experienced teamwork with flat hierarchies as well as agile working and decision methods For us of course A permanent employment contract and punctual payout! Onboarding A streamlined and tuned-in programme JOBV1_EN