Senior IT Service Manager - Virtual Endpoint (m/w/d)

As a primary digitization partner of the Bundeswehr, we provide stable, safe and efficient IT services in Germany and abroad, from basic operations to the field close to the application and thus contribute to the continuous increase in the leadership and operational capacity of the Bundeswehr. With over 7,000 colleagues, we operate and modernise one of the largest and most complex IT infrastructures in Germany. We are looking for responsible IT specialists who are convinced that the Bundeswehr-IT will further develop in challenging digitalization projects and thus contribute to Germany's security. Together with us, you are worried about the future digital capability of the Bundeswehr. Senior IT Service Manager - Virtual Endpoint (m/w/d) from now on and in full time in Bonn, Meckenheim, Munich or Frankfurt am Main. The Workplace division provides various end-user services, operates them and continuously develops them. This includes providing physical and virtual clients, software, printers and scanners. For this purpose, the virtual client and application team develops modern services based on application and desktop virtualization technologies, with which we offer the customer stable and reliable solutions. Through professional operation and continuous development of our services, we strive for high-quality and automated solutions. We do this in close and agile cooperation between service management, architecture and operations. With our solutions we ensure the digital transformation and sustainability of our country.

Responsibility for the management of a service along the entire service lifecycle and for the professional management of the service team Active service development and development based on customer and technology requirements and implementation of CSI measures to increase efficiency and efficiency Ensuring transparency about costs and delivery volumes as well as creating and updating service-specific documents and concepts Creation of calculations, implementation of cost and budget planning and coordination of needs with all relevant stakeholders Participation in projects and special topics with service reference and responsible implementation of the requirements of customers, projects and stakeholders Professional support of awards and tenders including the creation of required documents and regular implementation of service reporting

Complete studies or comparable training in the field of business and/or computer science About 5 years of professional experience in IT service and/or project management, ideally in the public administration environment holistic view and pronounced understanding of End2End Service Responsibility and Service. ITIL certification of advantage Very good knowledge of virtualization products, ideally Citrix, to develop virtual desktops and applications readiness to change, good communication skills, decision-making and implementation strength as well as a targeted and responsible way of working German language skills in word such as writing

Through diverse and socially relevant tasks, we ensure Germany's IT security and sustainability It expects a pleasant working environment, an appreciative approach to each other and a great team spirit The BWI offers a market-oriented remuneration, a secure workplace and a premised and employee-funded occupational pension scheme You start with 30 days of annual holiday with option for individual adjustments We allow you flexibility to reconcile work and private life, for example through mobile work or trust work time JOBV1_EN