Hensoldt | Germany | 73xxx Oberkochen | Permanent position | Full time | Published since: 10.07.2026 on stepstone.de
Project Manager, In-Service Support (m/f/d)
HENSOLDT is a leading company in the European defence industry with global reach. Located in Taufkirchen near Munich, the company develops complete sensor solutions for defence and security applications. As a technology leader, HENSOLDT is driving the development of defence electronics and optronics and continuously expanding its portfolio on the basis of innovative approaches to data management, robotics and cyber security. Our products can be used in the areas of Space, Air, Land, Sea, Security, Cyber & Information Space. In 2023, HENSOLDT achieved sales of 1.85 billion euros. After the acquisition of ESG GmbH, the company employs about 8,500 employees. HENSOLDT is listed on the Frankfurt Stock Exchange in the MDAX. For the "Integrated Logistic Support & In-Service-Support (ILS/ISS) Airborne & Self Protection" department in the "Product Services" area, we are looking for one at the Oberkochen location at the next possible time Project Manager In-Service Support (w/m/d) Product Services is responsible for the production of the availability of the corresponding HENSOLDT products and the subsequent supply and customer support. In our department, we lay the logistical foundations for a successful service business of the Product Services division in the ILS phase. In the use phase (in-service support) we provide services and spare parts based on service contracts to keep the products and systems of our customers in operation with the highest possible availability. .
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Your tasks • Your profile • What we offer
Acquisition of the overall responsibility Airborne Service Center (ASC) for product services and related service projects and the technical leadership of the Airborne Service Center team Operational planning, control and further development of the ASC and all service-related activities and projects including the development of skills and services As a central communication and coordination centre between different internal departments, project teams and external partners Responsible planning, control and monitoring of workflows and service projects to ensure smooth and efficient operation Analysis of market and customer needs for identifying new business opportunities and service opportunities Creating sound business cases including cost-benefit analyses, risk assessments and profitability forecasts to support strategic decisions Responsible conduct of negotiations with customers and service providers for defining and defining service level agreements (SLAs) Control the progress of service projects, compliance with dates, quality standards and budgets Responsibility for target group preparation and preparation of reports, analyses and presentations Heading and coordination of working groups and task forces to achieve defined project objectives and targeted development of problem solutions Monitoring compliance with service-level agreements (SLAs) and ensuring customer satisfaction Monitoring and optimization of service processes: analysis of support data, identification of improvement potentials and implementation of measures to increase customer satisfaction and efficiency
Graduate degree in engineering, economics, industrial engineering or comparable qualification Very good knowledge and experience in project management and coordination of service and support services Both technical and commercial understanding Experience with service-level agreements (SLAs) and maintenance contracts Airworthiness experience, including knowledge of airborne authorisations according to EASA Part 145 or DEMAR Part 145 Knowledge of the analysis of causes of errors and escalation management Experience in the field of in-service support, customer support or technical support, ideally in the defense, aviation or high-tech industry Ability to work in parallel in several projects and a high degree of resilience and flexibility Communication strength, sovereign occurrence and enforcement Good SAP knowledge Flowing German and English skills
Flexible working hours & work-life balance Remuneration & social benefits Personal and professional development Working atmosphere Health and safety Mobility & Sustainability
Contact
 | Hensoldt | |
| 73447 Oberkochen | ||
| Germany | ||
| show e-mail |
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