Team Leader for the Service Group Ticket Inspection Service (m/f/d)

This is very important to us We have a very high demand for our customer service. Openness, friendliness and patience should therefore be your basic characteristics. Dealing with the most diverse people will give you pleasure. Our speed of development always keeps the work interesting. Therefore, it is important that you like to constantly learn new things. Diversity is not a keyword for us, but living reality. Diversity in the team is particularly important to us. We look forward to all applications – regardless of origin, gender, religion, (un)visible disabilities, age or sexual identity. Discrimination has no place with us.

We are looking for a dynamic and committed leadership for our service group in the FAP. In this responsible position, you are responsible for the organisation, guidance and control of the ticket inspection. You contribute to ensuring revenue from increased transport charges and at the same time rely on sustainable customer service. Become part of our approx. 300 teams and support us to ensure first-class service for our partner. You can expect these exciting tasks as a team leader for the Driving ID Test Service (m/w/d) You plan and secure the optimal use of personnel taking into account quantity, quality and qualifications

You ensure compliance with all relevant internal and external requirements, including training measures You organize and coordinate legal affairs of employees in the service group You create statistical evaluations and initiate countermeasures in case of plan deviations You process customer complaints and continuously optimize the ticket testing service

You develop concepts for improving work organization, processes and productivity

You take over various projects and support economic planning

Completed commercial training or comparable qualification through relevant professional experience

At least 3 years of professional experience, ideally with leadership experience Very good MS Office knowledge and experience with personal computer systems (AIDA ORGA)

Very good German language skills in word and writing, foreign language skills are a plus Careful, structured, solution-oriented working and interest in learning new things You possess strong communication and conflict skills and experience in the application of leadership techniques

Exciting tasks in a modern working environment with a lot of design space Flexible working hours and the option on home office days Solid content included 13. Monthly content 30 days holiday per year Attractive operating services such as retirement, job wheel, jobticket, corporate benefits and other benefits Regular training opportunities for your personal and professional development