Experte Customer Experience & Insights (m/f/d)

ERGO is one of the largest insurance groups in Germany and Europe. We offer a dynamic environment and challenging tasks in diverse projects - where you can continue to grow. Go with us new ways! Our common goal: to offer our customers exactly what you need. Customer Experience & Insights (m/w/d) Location Düsseldorf, Germany Job ID ERGO02524 Job type Full time or part time Company ERGO Germany Working mode Hybrid Type of employment Unlimited Job levels Professional Competence area Data, BI and Analytics

Support in the global customer experience (CX) management, including design and central handling of the customer feedback system with focus on outcome presentation and analysis Analysis of market research and related data as well as statistical modelling, including in the context of marketing mix modeling, in cooperation with various departments Development and optimization of dashboards in PowerBI, based on market research data, including support for the underlying data management and the authorization system Generating insights from studies and market analyses and deriving recommendations for action for national and international fields Cooperation and management in international working groups and projects, including presentations and discussions with TOP management

Complete studies in economics, sociology, psychology or comparable studies with well-founded knowledge in modern market research instruments and quantitative methods/Analytics Experience in marketing mix modeling as well as comprehensive knowledge of BI software PowerBI and statistics software SPSS Embossed analytical and conceptual skills, general entrepreneurial thinking and experience in project work with international stakeholders and top management Communication strength with target group-oriented approach, presentation security as well as independent, structured work and high operational readiness Very good MS Office knowledge and very good English knowledge in word and writing Second foreign language (Polish, Thai or Chinese) of advantage

An exciting task in which you can introduce your expert knowledge Grow together with us! We offer space to shape the future of ERGO for each other and for each other. As you contribute to the successful development of ERGO, you can expect something from us as an employer, for example flexible working hours, opportunities for development, fair remuneration and even free hot drinks and water. Mobile work is possible up to 50 percent of the monthly working hours and offers you a high degree of flexibility. We offer you the support you need to develop your full potential and agree to your work and your private life. We'll take care of you! !