Customer Service Expert for Performance and Customer Success (m/w/d)

Elis is Europe's leading expert in textile services. More than 52,000 people at 440 locations in 30 countries ensure that the supply concepts of approx. 400,000 customers around the world run like at the snoop. A lustre that deserves respect! In Germany and Austria, we supply our customers, from our 45 locations, which we support from our head office in Hamburg, with a variety of rental textiles, for example from hotel and gastronomics, health, industry and trade, so that they can work under best conditions. This makes sense not only for our customers, but is also a sustainable business model at a steady growth rate! We are looking for you indefinitely as

in the home office for the location Berlin, Hamburg or Hanover.

Active support of the Elis service teams on site through targeted training and coaching Training for regional employees in customer service, in particular in the areas of customer communication, services and customer sales Continuous measurement and analysis of the service and sales performance of the teams as well as derivation and implementation of appropriate coaching measures Self-creation and updating of training materials Support for the selection and incorporation of new employees

Graduate in Business Administration / BWL or completed commercial training, e.g. as an office merchant / Kaufmann (m/w/d) for office communication, or a comparable qualification Vocational experience in the training and training of customer service or sales teams Passion for sales and customer orientation Communication strength, excellent analytical skills and presentation skills Proactive and targeted work Embossed hand-on mentality, paired with practical implementation strength readiness to travel within Germany

Occupational pension Local social and special services such as B. an occupational pension scheme Company cars Cars (VW, Škoda or BMW) which may also be used privately Company Bike Grant to the dream bike as part of our company bike program Corporate Benefits Employee recommendation programme and discounts for various actions Teamwork Experienced teamwork with flat hierarchies and agile working and decision methods System-relevant and crisis-proof Through our system-relevant service, we are also a reliable employer in times of crisis. Modern Headoffice State-of-the-art, sustainable Elis Headoffice at Daimlerstraße in Hamburg-Bahrenfeld JOBV1_EN