Assistant (m/w/d) Vehicle Assistance (Multiskill)

At Allianz Partners Germany, we are proud to help our customers in emergency situations and to provide them with support at any time and everywhere. We offer assistance and insurance solutions in the areas of mobility, travel, health, home and living. As part of the Allianz Group, we are mainly at the forefront of two core values: partnership with our business partners and reliability towards customers by being there when it comes to it.

The Roadside Assistance section offers our customers support in the breakdown or emergency, starting with the adoption of emergency calls, the complete organisation of assistance services, the payment of service provider bills or the reimbursement to the policyholders.

Acquisition and processing of claims (protection and legal protection insurance) Coordination of all necessary measures for damage control: organisation of panning and towing services, car hire, hotels, train and air tickets in Germany and abroad Cooperation with national and international service partners Termination and monitoring of orders Approval of costs within the framework of the terms of protection Answering service phone calls

They are ready to work flexibly in 24-hour shift operation and see absolute service orientation as of course In addition to your completed training, you ideally have professional experience in the service industry or have already worked in a assistance Your strengths include communication and team skills The handling of the PC is familiar to you You have very good knowledge of the German language in word and writing and speak well English Additional language skills (French, Spanish, Italian, Eastern European languages) are advantageous

Modern, future-oriented work environment Structured and practical incorporation Mobile work according to operational agreements possible Assets Continuing training and work well programs Attractive employee conditions on Allianz products Jobrad and grant Deutschland-Ticket JOBV1_EN