Expert Cooperation Management/ 2nd Level Support (m/f/d)

Welcome to blue directly – a leading company in the insurance industry that specialises in innovative solutions and dedicated customer service. As a state-of-the-art broker pool and technology provider in the financial services industry, we are the strong partner for numerous insurance brokers in Germany.

For our Team Cooperation Management, we are now looking for committed and motivated team members as an expert cooperation management (m/w/d) in an unlimited permanent position in full time.

Location: Lübeck

After the sales process, you make the difference in this position: You are the first face of blue directly for the brokers and shape the service experience from day one. For a smooth start, you will ensure a fast connection to our systems, accompany inventory transfers, process software orders and make the brokers empathically and at eye level aside throughout the time of cooperation.

Your tasks

Affiliation: expert accompaniment of brokers in initial facilities, technical integrations, stock transfers and ordering processes, including the collection and documentation of all documents, evidence and information required for the full use of the connection

Support: Professional support and processing of all incoming customer requests to our systems and products via all channels

Customer advice: Individual customer instruction, process advice in product selection and active and long-term care of existing cooperations

Project work: independent implementation and active participation in internal and external projects.

Professional experience: Commercial training or a comparable qualification with relevant experience in customer service (e.g. from customer support, tourism or healthcare) – cross-enterers and cross-enterers are expressly welcome

Technical understanding: affinity for digital systems as well as joy in handling modern software tools

Industry knowledge: First insights into the world of financial services are beneficial - much more important is the motivation to acquire new topics

That makes you

Customer orientation: Real ''Customer First'' setting with the aim of offering our customers an outstanding service experience

Communication strength: Very good expression (personally, by phone and in writing), connected with empathy and the right sense for the opposite

Working methods: independent, structured and solution-oriented approach with a clear overview and an eye for details, even in complex tasks

Readiness & Team spirit: Impressed desire and joy in active knowledge sharing in the team and with our customers

Stability: An indefinite workplace in an established and future-oriented company.

Work-life balance: With flexible working time models, we help you connect your private life and the job well. And if your four-legged friend wants to go to the office, he is also welcome to us.

Benefits & Offers: Whether exclusive discounts on corporate benefits or a monthly extra credit with Probonio – attractive extras are waiting for you.

Flexibly on the go: With us you benefit from free parking and e-loading stations for your car, covered and safe bicycle parking with charging facilities and bike leasing.

True team feeling: With us there are short ways, direct exchange and a coexistence at eye level. We maintain an open and personal corporate culture where your ideas and perspectives are welcome. Already in the interview you get an authentic impression of it – and in our personal onboarding you can experience it directly.

Agile's work & innovation: Your voice is heard. As part of our growing business, you have the opportunity to actively shape and promote topics.

Working together, experiencing together: the fun is not too short for us – whether in the working day, at the joint after-work, cinema or games evening or on our team trips in Germany and abroad. Because the best teams are created not only at work, but also at shared experiences.

Good food, good mood: Our in-house Hansebistro offers you a wide range of hot dishes, sweet and hearty snacks and delicious drinks every day. If you don't have coffee, don't you? Vitamin supply and hydrogenation is of course also ensured – what would a tendering ultimately be without free fruit and water?

Further development potential: standstill? - Not with us! We support you with internal & external offers in your further development.

That sounds like you?

Then we should get to know each other! We look forward to your application on our career page. You still have questions? Please contact Felicia at personal@blaudirekt.de or 0451 87 201 273 – we are happy to hear from you!

Note to the language

In order for our texts to remain legible and understandable, we use generic masculine in places. It goes without saying that people of all sexes are equally addressed. Diversity, respect and an appreciation of each other are important to us – all people are welcome to us. .