Service Section Manager in the semiconductor industry (m/f/d)

As a Service Section Manager, you monitor all customer interactions and control our semiconductor services with focus on lithography and surface preparation. In this key position, you will lead a qualified team, ensure excellent service quality and drive forward continuous improvement measures that increase both customer satisfaction and operational efficiency. Leadership & development of teams: Inspired and run your service team, promote the professional development of employees. You set clear targets, conduct regular development talks and create a motivating and performance-oriented work culture. Ensuring outstanding services: Response all aspects of service provision, including repairs, maintenance and technical support. Take escalations on site as a primary customer interface, supported by close collaboration with product support engineers and management. Ensure occupational safety: promote compliance with corporate standards and regulations by organizing relevant training for your team and ensuring a safe working environment. Build strong customer relationships: act as main contact partner and proactively respond to customer needs and requests. You will also go to business trips of international manufacturing sites of our customers to gain deeper insights into their processes and strengthen partnerships. Bringing technical expertise: Use your well-founded knowledge of semiconductor equipment and processes to support your team and your customers and keep up with the latest developments in the industry. Optimize processes: Identify and guide initiatives to improve service processes, shorten throughput times and improve service quality. Cross-departmental cooperation: work closely with account and service management, sales, product support and global teams to align service strategies with business goals.

detectable experience in the semiconductor industry, ideally in a leadership position in the service or customer support area. Wide technical knowledge in semiconductor production plants, in particular in lithography and/or surface preparation. Ability to act successfully in a fast-paced, dynamic environment Excellent communication skills and intercultural awareness in dealing with international stakeholders. Strategic problem-solving competence and results-oriented operation. Safe handling of software tools to manage and analyze service-related data. Ready for business trips

Our inclusive corporate culture appreciates innovation, cooperation and continuous learning. We offer: 30 days of annual leave, additional special leave with increasing service and special occasions Cars or monthly mobility allowance A valued company that lets every employee participate in success and grants bonus payments A company's own pension If you are willing to achieve impact in a challenging and rewarding environment, apply and become a key player in one of the world's leading manufacturers of semiconductor plants! We are an employer who promotes equal opportunities. Any qualified application is welcome. .