Customer Service Technician Conveyor or Discharge Technology / Bulk Material Handling (m/f/d)

Whether conveying, storage or loading technology: We at AUMUND in Rheinberg deliver solutions to the running band. For over 100 years, we have been specializing in economic and innovative conveying technologies for the transport and storage of bulk materials. And this in a strong connection: With AUMUND Fördertechnik GmbH, SCHADE Lagertechnik GmbH, SAMSON Materials Handling Ltd, ESI Eurosilo BV and the related companies in India and Switzerland, we have a global network with numerous locations. Customers from cement, lime and gypsum industries, steel and power plant technology, the chemical industry, fertilizer industry, raw materials processing and from transport and storage of regenerative energy sources count on our technology leadership in over 150 countries.

AUMUND Fördertechnik GmbH is the world's specialist for economic and innovative funding technologies with a company history that is more than 100 years successful. With our highly reliable products, we set international standards and offer tailor-made planned transport and storage technology for various bulk materials.

You feel retrieved and want to transport your ideas into the future? Let's find you.

mechanicin, mechatronicsin, industrial masterin, mechanical engineering technicianin, engineer*in in mechanical and plant engineering Customer Service Engineer (m/w/d) Rheinberg | unlimited | Full time (35 hours/week) At the customer interface, you take on customer service for worldwide AUMUND projects and accompany the entire product life cycle; This is about our entire product portfolio – from new machines to rebuilds to spare parts. You keep an overview: you validate and process customer requests and maintain the resulting service cases to complete completion. You provide clarity: You arrange customer requests and provide relevant information – through communication with customers, insight into project files and exchange with specialist departments such as technology, sales, purchasing, quality assurance and logistics. You are pushing forward improvements: You provide feedback on technical or process-related changes resulting from complaints and follow their implementation. You actively coordinate: you organize and control all necessary activities for processing or Settlement of service cases, such as: Analysis of possible causes of damage Redesign and delivery of spare parts Planning and implementation of construction sites Cost and Document Management (Customer Service Act)

You have successfully completed your training as a mechanicin, mechatronicin, industrial masterin, mechanical engineering technicianin, engineer*in in machine and plant engineering. You have experience: Multiannual professional experience in the technical field of machine and plant engineering, ideally in conveying or discharge technology or in bulk material handling. You are internationally on the go: International construction site experience (assembly, commissioning, trouble shooting) is an advantage. You are service-oriented: Experience in technically oriented customer service is desirable. You are technically versed: In handling technical drawings and lists, you are confident and bring good IT and media affinity (MS Office, ERP/PDM systems). You can communicate safely: You have good to very good knowledge of German and English in word and writing, with higher priority in English. You are flexible: this is shown in your willingness to frequent, shorter worldwide service trips. You work structured: You are characterized by a proactive, independent and careful operation as well as high coordination skills. You solve problems pragmatically: your customer-oriented problem-solving competence, enforcing ability, conflictability and high resilience help you. You are a team player: Joy of teamwork completes your profile.

Support is our core business: We not only promote bulk materials, but also our employees. And we also demand them. Because we appreciate personalities who want to shape the future of our companies with us – open-minded people with ideas. We look forward to your motivation and skills that you can develop and realize in our team. Your professional goals are important to us. Become part of the AUMUND Group – good reasons for this are more than enough: An attractive salary: according to the tariff of the metal and electrical industry Relaxation guaranteed: 30 days a year Perspective: a long-term and safe workplace in a successful, expanding, internationally operating medium-sized company – with training opportunities to measure and excellent opportunities for ascent Work-Life Balance: flexible sliding time and home office options Exciting tasks in a collegial and powerful environment Professional onboarding: rounded by a comprehensive incorporation Pleasant and comfortable: harmonious environment, state-of-the-art equipment and free staff parking Well-certified: in addition to a maximum of occupational safety – a professional and private accident insurance