Technical customer service and complaint handling (m/f/d)

GOLDBECK realizes pioneering real estate in Europe. We understand buildings as products and offer all services from a single source: from design to construction to services in operation. Currently, our family business employs around 14,000 people at over 100 locations with a total output of over 6.3 billion. Euro. Our goal “building excellence” stands for excellence in planning, building and operating as well as the further development of our talents – including sustainability.

Construction, further development and operational management of complaint management for our GOLDBECK-Fertigbads Analysis of technical fault causes and economic assessment of damages Coordination and follow-up of emergency measures such as replacement deliveries or reworking Customer-oriented communication and negotiation of cull and solution proposals Evaluation of deficiencies and support for quality control in our factories in Poland and the Czech Republic Technical support during assembly and commissioning as well as coordination of technical topics between our production plants Poland and the Czech Republic and the construction sites in the DACH area

Complete technical training in SHK crafts, building materials engineering, TGA or comparable qualification Experiences in quality management, complaint management or technical customer service Secure appearance, pronounced communication strength and diplomatic skill in handling customers and internal interfaces Structured, independent and reliable operation as well as high solution and service orientation Secure handling of MS Office and complaint software Good knowledge of English in word and writing as well as willingness to regular service trips to the construction sites and works

Humanity, trust, responsibility, performance and pioneering spirit We offer more than 35 attractive Benefits from the categories: Remuneration & Premiums: Annual inflation compensation & profit bonuses, company shares, job ticket / driving cost subsidy, pensions, corporate benefits, effective assets Holidays & Flexibility: 32 Holiday days, Mobile work, Working time adjustment, Sabbatical, Old age Family & Occupation: Childcare, childcare allowance, family and family support Health & Sustainability: JobRad-Leasing, Occupational Health Management, On-site Sports, Precautions and Additional Offers Onboarding & Career: training program, training with over 900 trainings and seminars of the GOLDBECK Academy, promotion of career paths, women's network GOLDBECKwomen, foreign broadcasts Please note that the Benefits depend on location and position. .