Team Leader Customer Service Loans (m/f/d)

Lead with heart, clarity and responsibility – exactly your thing? Then welcome to the C24 Kreditservice GmbH, a company of the CHECK24 Group. We are looking for a leader who wants to take over a strong inbound service team and together with us to design the customer service of tomorrow. We focus on modern tools, data-driven decisions and innovative technologies – including state-of-the-art AI methods. This role is about more than KPIs and processes. It is about people, development, attitude and service quality. No sales, no anonymous call center – but personal, solution-oriented service, which delights our customers and significantly relieves our sales teams. Your mission: development instead of administration. You want to design, coach, take responsibility and go the extra mile together with your team? You like to pack up yourself, keep an overview even in dynamic situations and enjoy being better together? Then you fit us perfectly.

Leadership with clarity and appreciation: You take over the professional and disciplinary leadership of a well-established inbound service team – without sales, with a clear focus on service quality Close to the team, close to the customer: You also support your team operationally, are responsive and pack – by phone and in writing Developing people: Through coaching, regular feedback talks and targeted promotion, you accompany your employees in their professional and personal development Thinking Structures: You recognize optimization potentials, drive process improvements and make sure service quality remains measurably high Configuring the future: You accompany new colleagues in onboarding and actively participate in the further development of our customer service – efficiently, empathy and digital

Foundation training: You have a completed commercial training, ideally in the financial services or ecommerce environment Leadership experience: You have several years of experience in managing customer service teams, preferably by telephone support Excellent service is not a Nice-to-have for you, but a real success factor Number and process understanding: KPIs, reports and processes are tools for you to develop your team Modern leadership style: You lead at eye level, communicate clearly and value-estimatingly and remain sovereign even in challenging situations Digital Competence: You are a technician, safe to use digital tools and have very good German knowledge in word and writing

A strong team: You take a motivated, experienced team that wants to grow with you Your bet is estimated: You expect an attractive and performance-oriented salary model Further training and individual further development possibilities: A broad training catalog and a specialized staff development will help you on your career path Environment in which you will feel comfortable: duz culture, regular business updates meetings, cool team events and drinksouts, an open-door policy for management as well as hoodie and sneakers dress code Strengthened by the day: We provide you with a free meal daily (breakfast or lunch), fresh fruit from the region as well as coffee, tea and soft drinks Modern work: State of the Art Soft and Hardware Tools (e.g. Noise Cancelling Headphones) support you in your telephone customer advice Extras: coupons for numerous CHECK24 products, payment to the EGYM Wellpass, discounts for gyms and a funded company pension Jobticket: Discounted ÖPNV tariff for our centrally located locations