Deputy Head of Department Stationary Customer Service

From now on | Location: Munich | Full time You are in your function the support of the department management of our stationary customer service in the management, organization and further development of the department In the team, you ensure the optimal area occupation and guarantee smooth operations in your function and thus maintain a high level of customer satisfaction You support the team in all customer requests for the Breuninger Card, beyond, advertising management, tax-free processing, gift card sales, multichannel service and other customer-oriented services You monitor compliance with the existing processes - including their analysis and optimization to increase efficiency and avoid errors in cooperation with department management Monitoring and analysis of customer feedback as well as deriving potential for improvement are also part of your tasks, as well as escalation management for more complex customer requirements You are also responsible for Breuninger's customer support and representation in customer events

You have a completed commercial training in a service-oriented profession or you have a business degree and multi-year professional experience, ideally in the retail or hotel industry A positive emission in personal customer contact, strong customer orientation, as well as communication skills and enforcement skills are your strengths Immigration-free forms of use as well as a perfect expression in word and writing are provided A structured, result-oriented and independent way of working distinguishes you, supported by analytical thinking and problem-solving competence Above-average readiness, sense of responsibility, a pronounced service orientation and high affinity for fashion & lifestyle complete your profile

Breuninger is about more than one job. We live appreciation and responsibility – and that is exactly what our Benefits reflect. You are a sign of how we accompany you and support you. And the best thing: this is only part of what awaits you with us. Estimate that is perceptible is volunteer holiday and Christmas money as well as grants for retirement. Your style, your advantage 30% employee discount, also for your:n partner:in, including gastronomy and hairdresser. Your loyalty counts From the 5th year you will receive additional holidays. Sports Life Balance Grant to your Urban Sports Membership. Wax with us From training to guidance programs. Workation available Up to 30 calendar days a year in selected European countries. Holiday à la carte Over salary conversion you can save extra days of holiday, supplemented by Sabbatical option. Mobile in everyday life With Company Bike your desired bike or e-bike easily lease. .