Head of Technical Service Retail (m/f/d)

METTLER TOLEDO is a world leader in precision instruments and services. In laboratory, process analysis, industrial, product inspection and retail applications, we are known for innovation and quality. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we are directly present in about 40 countries. For more information, visit www.mt.com. Place of work: Casting

We at METTLER TOLEDO are leading in the development and deployment of innovative scale technologies. In order to strengthen our technical service in the retail sector, we are looking for a dedicated leadership personality as Head of Technical Service in our sales and service headquarters in Gießen. Become part of our innovative team and shape the future of the technical service in the retail sector – digital, intelligent and future-proof! In this responsible position, you take over the overall management of the technical service area of our Retail Division. You actively shape the development and optimization of our support services, always with the aim of ensuring the highest customer orientation and quality standards. Ensure compliance with Service Level Agreements and use modern technologies, including AI-based tools, to implement and further develop innovative remote support solutions. Another focus is on the integration and support of software applications and the development of sustainable, digitally supported solutions in close cooperation with product management. In addition, you take over the processing of demanding complaints and conduct negotiations with our customers at a high level. As a manager, you will be guided by a dedicated team in technical interior services as well as in external services with a focus on product and project management. You are responsible for strategic resource planning, recruiting and talent management to ensure a powerful and motivated team. In addition, you take responsibility for managing and maintaining an extensive test device pool in technical support, including the regular updating and maintenance of the devices to ensure compliance with IT security standards. Efficiency and cost optimization are the focus for you to best use economic resources and to comply with budgets. The implementation of internal and external trainings completes your profile. You work in an interdisciplinary manner with different internal and external stakeholders and thus contribute significantly to the success and further development of our technical services.

You have successfully completed your studies in the fields of computer science in conjunction with an industrial background, such as business informatics, economic engineering or a technical degree course. Following this, you have already gained first experience in the technology environment, ideally in the IT department of a trading company, and have a good understanding of digitalization and AI applications. You have leadership skills or have already successfully managed teams. You are familiar with service processes, CRM systems, IT security requirements and ideally also with digital tools for process optimization. Your high customer orientation, communication strength, and your ability to address complex technical and digital challenges in a targeted manner, are characterized. In addition, you are ready to travel nationally and internationally to support our customers on site as best possible. You possess knowledge of German (C2) and good English (B2).

Safe and indefinite workplace in a globally established, high-growth company with a future perspective Structured and intensive incorporation incl. Participation in our introduction week for new employees in our sales and service center in Gießen as well as professional training and training program Mobile work (1 day per week) after completed incorporation and flexible working hours 30 days of year Well equipped company car, also for private use Old-age pension benefits (VAT) and occupational disability insurance Cycling leasing Free parking in front of the door and good access to public transport Cafeteria with rooftop terrace: Every day you can choose different dishes (also vegetarian options) Various health care offers, such as health days, EGYM Wellpass membership (access to more than 9,000 sports and health facilities, such as fitness and yoga studios, swimming pools or crossfit and boulder halls) Regular team and sports events