(Junior) Operations Manager (m/w/d) Kundenservice C24 Bank

C24 Bank GmbH is part of the CHECK24 Group. Our claim is to place a new dimension in mobile banking. You can be on the front! Digital business models and agile work inspire you, you are curious and brings passion for change? Then you are right with us! Experience the dynamics of FinTech Space with agile processes, short decision paths and a steep development curve in a great team. We are looking forward to your application as (Junior) Operations Manager (m/w/d) Customer Service at C24 Bank!

You analyze relevant KPIs, conduct strategic measures and continuously develop customer service You define and document new customer service processes, monitor their implementation and control projects for process optimization and quality assurance You coordinate external service providers and ensure that their services meet the agreed quality standards You are the central contact person for our communication tool and are responsible for its effective use and further development You take care of regulatory evidence, document all necessary information carefully and work closely with other departments to achieve measurable improvements You identify potentials for the use of AI and develop innovative use cases together with the disciplines

You have a successfully completed study or an above-average training, ideally with an economic focus You bring first professional experience in the field of operations, customer service or process management – with a digital or technical focus You have strong analytical skills and a good numerical understanding to make data-based decisions and derive strategic measures from them You work structured and independent and have the ability to think, shape and implement processes holisticly You convince by communication strength and team orientation and work effectively both internally and with external service providers Higher knowledge of German in word and writing and good knowledge of English complete your profile

Long-term perspective: We continuously grow and offer our colleagues a long-term career perspective Start-Up Flair: Security of an established online company with start-up flair – We plan long term and at the same time you have the opportunity to actively shape the bank Environment in which you will feel comfortable: relaxed working environment, duz culture, regular drinkouts, cool team events with colleagues Training options: A broad training catalogue and specialized staff development support you on your career path Extras: German tickets, coupons for numerous CHECK24 products, free drinks, fresh fruit and free CHECKito lunches are of course with us! Excellent transport connection: Our offices are very central with excellent transport connections Business Bike: Your new bike in leasing – with our financial support JOBV1_EN