User Advisor and IT Enthusiast in the User Help Desk (m/w/d)

As a primary digitization partner of the Bundeswehr, we provide stable, safe and efficient IT services in Germany and abroad, from basic operations to the field close to the application and thus contribute to the continuous increase in the leadership and operational capacity of the Bundeswehr. With over 7,000 colleagues, we operate and modernise one of the largest and most complex IT infrastructures in Germany. We are looking for responsible IT specialists who are convinced that the Bundeswehr-IT will further develop in challenging digitalization projects and thus contribute to Germany's security. Together with us, you are worried about the future digital capability of the Bundeswehr. Account Manager (m/w/d) from now on and in full time in Berlin, Hamburg, Hannover, Kiel, Koblenz, Cologne, Meckenheim, Munich, Münster or Rostock. The Service Desk area includes all services provided directly to the customer. The User Help Desk (UHD) is the central contact (“Single Point of Contact”) for all requests and problems related to the BWI client or the associated services. The performance includes the acceptance, classification and solution of disturbances and requests or forwarding to the respective compartment in the 2nd level.

Comprehensive customer support by accepting all incoming service requests via various communication channels. Qualification and response as well as, if necessary, Transfer of general requests Technical user support Identification, classification and detection of faults in the ticket system Instant solution using a solution database or forwarding the opened ticket for further processing Informing the customer about the identified/developed solution Takeover of project-specific tasks

Completed vocational training Professional experience in these tasks desirable Enthusiasts with IT leadership or IT skills are welcome Experiences in the field of customer communication via phone, email, chat etc. Good analytical skills and a very high customer orientation, service idea, team play and serenity Good knowledge of Microsoft Windows and Microsoft Office German knowledge and a very good communication skills readiness for variable working hours

Through varied and socially relevant tasks, we ensure that IT security and sustainability of Germany As the primary digitization partner of the Bundeswehr, we enable and support in peace, crisis and war It expects a pleasant working environment, an appreciative approach to each other and a great team spirit The BWI offers a market-oriented remuneration, a secure workplace and a premised and employee-funded occupational pension scheme We support your professional and personal training through individual measures and free access to LinkedIn Learning and the BWI Academy offers

JOBV1_EN