Customer Service Assistant Metal Working for Automotive (m/f/d)

Responsible handling of customer, sales partner and external service requests and competent provision of product, service and order information Self-delivery of orders from order acquisition to invoice, including termination coordination of delivery in consultation with the interfaces, or execution of complaint and return processing Self-identification of customer problems and provision of suitable solutions for quick and satisfactory problem treatment Careful documentation of customer data and communication, as well as order processing and other documents to ensure perfect history and promote transparency Collect customer feedback and proactive disclosure of relevant information to the team to promote continuous improvements in customer service Processing of the goods exit control system in the ERP system and collection of freight services for sea and air freight, depending on the deployment department Monitoring customer reviews and feedback to identify trends and recommendations to improve customer satisfaction (after-sales service) Maintenance and updating of customer databases to ensure a precise and up-to-date information base for effective customer support and support in the creation of training materials for new employees to ensure compliance with corporate policies

Successfully completed commercial training Professional experience in a comparable position in international customer service, preferably in the lubricant or chemical industry Interdisciplinary thinking & acting, pronounced communication skills and sovereign and customer-oriented appearance Reliable and targeted operation and safe handling of the MS Office package Very good German knowledge, good English skills desirable

An economically strong company with high innovative strength and exciting working environment Compensation according to chemical tariff: 37.5 hours/week, holidays and Christmas money, 30 vacation days, optional 5 free days additionally per year, employer-funded pensions and Additional care insurance .