Junior Remote Service and Training Specialists (m/f/d)

You take over the comprehensive technical customer service at the national and international level, both on the telephone and by e-mail, and on-site as needed You shall ensure the audit-compliant documentation of activities in the context of the complaint. You train national and inter­national service technicians of our dealers in German and English at the Ulm site and, if appropriate, also on site You help the job centre in technical enquiries and sales to identify services and products In addition, you will support the specialist departments in carrying out the analysis of the causes. You form the interface to product development and work in product care and new development and in design transfer with You work in the production and maintenance of service documents, in particular the service manuals, work instructions, technological customer information and forms in cooperation with product development, product management and marketing.

You have a completed study of medical technology, a completed training for the state-tested technology (m/w/d) or a comparable technical training, ideally with a focus on medical technology / electrical engineering and an additional training for electrical engineering for fixed activities. Its heart suggests for the technical consideration of medical products, ideally in the fields of mecha­nics, electronics, measurement and control technology, as well as soft products and their use You have fun and success to train colleagues and customers in handling products both in German and in English In addition, you will be pleased to be the first respondent (m/w/d) for our customers and to assist them by telephonic, e-mail or on-site. You are familiar with the use of tech­nical documentation and, in addition to good MS-Office knowledge, bring about an improvement in a product economy system. Going back and forth is not a problem for you Its profile is rounded off by excellent analyseability, communication strength, a high degree of self-initiative and enhanced service orientation.

It offers a future-proof workstation at a modern location with attractive remuneration. As a family-friendly enterprise, we value that you can combine your professional and private goals and feel comfortable in the company. In addition to flexible working time, we support this through a wide range of social services, healthy meals and events outside the working day. .