Kassenärztliche Vereinigung Westfalen-Lippe | Germany | 44xxx Dortmund | Permanent position | Full time / Home office | Published since: 23.12.2025 on stepstone.de
Teamleiter Contact Center (m/f/d)
Support the KVWL as a team leader* in our Patient Service division.
New perspectives in healthcare: modern and flexible working environment and fair remuneration.
The patient service 116117 provides medical readiness service (24/7) with around 100 employees outside the hours of speech for acute illnesses, with which patients would otherwise seek practice. Our employees also help to arrange appointments for specialists or psychotherapists. Design the future health industry with us as a team leader*!
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Your tasks • Your profile • What we offer
Support the KVWL as a team leader* in our Patient Service division.
New perspectives in healthcare: modern and flexible working environment and fair remuneration.
The patient service 116117 provides medical readiness service (24/7) with around 100 employees outside the hours of speech for acute illnesses, with which patients would otherwise seek practice. Our employees also help to arrange appointments for specialists or psychotherapists. Design the future health industry with us as a team leader*!
Leadership, motivation and management of a team of employees in the 24/7 shift service Responsibility for achievement and compliance of process requirements according to defined quality standards Planning and control of the daily business in the allocated layers Proactive development and continuous improvement of consulting quality and take over project tasks Quality control and further development of the processes in close coordination with the responsible experts If necessary, support of the team in operational work
Complete study of economics, health management and a comparable subject or a commercial/medical training with corresponding professional experience At least five years of professional experience in a customer service centre and knowledge of processes and processes Flexibility within the framework of the shift service (24/7) and the willingness to take over shift responsibility Ideally first leadership experience in a comparable position Passion for customer dialogue and strong customer and service orientation High level of entrepreneurial self-responsibility and analytical skills, self-motivation and resilience Safe and authentic appearance, communication strength, empathy and persuasiveness
Crisis-proof employer in the future health sector Payout by TV-L (plus surcharges) Unlimited working relationship Home Office possibility Timely and binding shift planning Assets Industrial pension, fully financed by the employer Employer grant for ÖPNV tickets Corporate Benefits Onboarding with intensive training phase Continuous training measures Modern and ergonomic workplace Operational health management An excellent canteen supported by the KVWL Free drinks Best accessibility with ÖPNV and excellent parking options
Location
 | Kassenärztliche Vereinigung Westfalen-Lippe | |
| 44141 Dortmund | ||
| Germany |
The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.
For more information read the original ad