Insurance clerk in the field of long-term care insurance

The core of your activity is the complete processing of services from private care insurance, which includes consulting and processing as a matter of performance in care insurance as well as the procurement of aids in compliance with association and processing policies, authorisations and defined service standards You are also responsible for the processing of the “Social Protection of Nursing Persons” as part of the Care Insurance You address the development and development of digitalization in the field of nursing insurance You take care of the cooperation management and assist in further cooperation The professional and solution-oriented inbound and outbound telephony as well as the processing of downstream telephone feedback and operational performances are in your area of responsibility You work productively and service-oriented in writing for requests from customers and third parties outside performance processing with standardized and individual correspondence You are taxing the case-closing treatment of private care supplement insurance You are also responsible for the final processing of complaints under the authorisations In addition, you are helping to deal with escalation complaints and to deal with judicial issues

You convince by your willingness to think in new solutions and develop the team's processes You bring a high level of performance motivation as well as entrepreneurial thinking and action. You have a strong communication capability and persuasive power, even in conflicts Ideally, you have a completed vocational training for the traderwife for insurance and finance or a comparable training and brings several years of professional experience in an area relevant to the tasks, alternatively you have a professional qualification for the insurance specialistin and/or multiannual professional experience in an area relevant to the tasks You have deeper expertise in the treatment of care insurance and in the handling of relevant conditional works, guidelines and legal texts, e.g. SGB XI In addition, you bring very good knowledge in dealing with billing regulations and service providers Very good professional phone behavior and digital user knowledge are advantageous

BarmeniaGothaer-Mindset Living – Responsibility empowers, consequently strengthens, competence decides, wins together and thrills future Flexible work – 60% mobile work, flexible working hours within a 38-hour week and 30 days Family support models – KiTa cooperation, holiday programs and other offers from the PME family service Take time – up to six months into the Sabbatical Cross through the country – for you there is the German ticket for 23 euros a month Individual (further) development – multi-page training offerings with seminars, programs, network formats, language courses in German and English, training on the job or e-learnings Well supplied – operating restaurant, coffee bar, (online)sports and prevention offers, multiple excellent health management, employee assistance program, discounts on insurance products and purchasing benefits (e.g. estates via corporate benefits in online shops) Care for the future – Our own occupational pension (bAV) from the first working day More sustainable work and live – Active opportunities for participation in sustainability management as well as bike leasing, e-tanks, car sharing parking, CO2 neutrality All other benefits can be found here: https://karriere.gothaer.de/echt-gothaer/benefits/