0Real estate agent/clerk as case worker for appeals processing – rent management (m/f/d)
Vonovia | Germany | 44xxx Bochum | Permanent position | Full time / Home office | Published since: 13.01.2026 on stepstone.de

Real estate agent/clerk as case worker for appeals processing – rent management (m/f/d)

Branch: Real estate and facility ma... Branch: Real estate and facility management


Vonvoia introduces itself:

As part of the housing group Vonovia SE, our commercial teams shape everyday life for over one million tenants: in about 540,000 apartments in Germany and the working day of our approximately 12,000 colleagues. Whether in IT, HR, customer service or management – people who organize, manage and take responsibility work here. Your work sets the basis for affordable living and reliable, sustainable development with us as a leading housing company.

Whoever works with us is part of a strong community that counts mutual respect and an appreciation of each other. Many of our employees are proud of their work – also because performance is seen and recognized. Those who want to introduce or develop professional strengths will find the right framework here – also with a view to future leadership responsibility. .

Your tasks • Your profile • What we offer

In the team we take over the communication of customer requests and accompany claims for modernization announcements for our nationwide stock. In your new activity, you will perform the following tasks:

Interface management: Work hand in hand with different specialist departments to process the requests of our tenants in a secure manner Keep an overview: You accompany the process from the appeal order to the conclusion of the action – you are not in court yourself, but you are the first of all from the organization of all necessary documents on the preparation of the opinion for the court and compliance with all deadlines: From Day 1: You have the opportunity to help with your ideas in process optimization to ensure customer satisfaction and thus have direct influence on the performance of a DAX group

You can inspire yourself to topics of real estate management and want to take responsibility Your studies, ideally with a focus on real estate or law, or your completed real estate training, as well as a completed training for lawyers, will benefit you Good time management and structured work allow you to keep an overview even in challenging situations You desire solution-oriented and have a high claim to the qualitative performance of your tasks Good knowledge of MS-Office completes your profile – in addition, first knowledge of SAP is of advantage, but are not a must – we will gladly teach you the necessary knowledge

Security: You work in an unlimited working relationship in a dynamically growing company Remuneration: You receive a performance-oriented remuneration including voluntary social benefits, e.g. employee share program, company pension provision Not just a professional home: We support the search for accommodation within our stock according to availability, so you can arrive quickly and easily Modern environment: Your workplace is located in a modern working environment with height-adjustable tables, employee casino with coffee bar and free parking in the immediate vicinity as well as a good public transport connection Flexibility & training: Work out from the home office? We offer mobile work up to 2x a week with flexible working hours. There are also individual training opportunities and development opportunities Design space: Exciting challenges and the possibility to actively and independently shape topics Health: Offers for employees:inside health e.g. discounted gym fees, flu protection vaccination as well as regular team events

Location

ava Vonovia
44803  Bochum
Germany

The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.

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