Capri Sun GmbH | Germany | 69xxx Eppelheim bei Heidelberg | Permanent position | Full time | Published since: 02.01.2026 on stepstone.de
IT Service Manager (m/f/d)
We are the company that brings a smile to the face of all the children of this world. The small and the big kids. And that's six billion times a year. We not only produce drinks, but also feel obliged to contribute our part to a healthier and better world. We are the best employer for creators who like to have decision-free spaces in a wide area of responsibility and want to drive things forward. (m/w/d) in Eppelheim (DE) as: IT Service Manager (m/w/d)
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Your tasks • Your profile • What we offer
Implementation and maintenance of ITIL-based processes (Incident, Problem, Change, Service Request). Ensuring compliance with service-level agreements (SLAs) and key performance indicators (KPIs). Coordination of IT support (1st, 2nd, possibly 3rd level). Monitoring of service performance and escalation management. Control of external service providers and managed services in the field of IT Services and Support Licence and Budget Management Project management and budget responsibility Creation and processing of KPIs in the field of IT Service and Support Responsibility for the further development of ServiceNow Creation of process instructions and documentation
Completed studies in computer science, economic informatics or comparable qualifications. Multiannual experience in IT service management, ideally with ITIL certification. Very good knowledge of IT infrastructure, application management and cloud services. Embossed communication and problem solving capabilities. Very strong customer orientation and outstanding problem-solving competence Safe and friendly appearance, very good communication skills and team capability Very good German and English skills
A wide range of tasks and many possibilities to accept challenges An environment with motivated and professional colleagues The possibility of a great brand to continue to make a success that enchants the whole world a smile in the face Being part of a well-known and growing company A fair remuneration with many great benefits
Location
 | Capri Sun GmbH | |
| 69214 Eppelheim bei Heidelberg | ||
| Germany |
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