Hammer Sport AG | Germany | 89xxx Neu-Ulm | Permanent position | Full time / Home office | Published since: 25.02.2026 on stepstone.de
Service Employees (m/f/d)
For generations we have been living for sports and fitness. Today, as a medium-sized family company, we are one of the leading fitness equipment manufacturers in Europe. With passion and experience, we manage our national and international sales activities of Neu-Ulm with more than 250 employees and pursue a successful growth course with our multichannel system. Would you like to be part of our team? We are now looking for a service employee (m/w/d), who strengthens our team and is passionate about the technical support of our international customers in the area of fitness equipment. .
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Your tasks • Your profile • What we offer
Customer support: You advise our international customers by phone & e-mail on technical problems and questions related to fitness equipment. Professional and customer-oriented you will process support requests in our ticket system.
Technical solutions: Through careful analysis, you identify the required parts and components to provide customized solutions. You communicate clearly and understandably to offer our customers step-by-step instructions for self-help.
Complaint management: You effectively coordinate complaints and work on quick solutions to ensure the satisfaction of our international customers. The processing of credits is also one of your responsibilities.
Team communication: You are in constant exchange with order processing and product management to ensure smooth communication and coordination. The feedback from customer concerns and experiences is actively involved in product development and improvement.
Customer orientation and communication skills: With your positive style and excellent communication skills, you create a high quality in customer support.
You are characterized by pronounced communicative skills and you can explain complex technical facts to our customers. Your customer-oriented setting allows you to meet individual needs and provide first-class service. You have a technical understanding and are able to quickly capture the functionality of various fitness equipment. Safe handling of the PC and efficient processing of emails or Tickets are of course for you. You like to work in the team, but you are also able to act independently and independently.
An exciting environment with versatile tasks and challenges Uncomplicated: Flat hierarchies and short decision paths shape our company
Flexible sliding time control and home office for more freedoms and better reconciliation of work and family
We are looking for employees who feel comfortable with us in the long term and offer an interesting and expandable area of work with a lot of freedom for independent work
Holiday and Christmas money
Attractive employees Discounts on our fitness equipment range
Regular product and application training
Location
 | Hammer Sport AG | |
| 89231 Neu-Ulm | ||
| Germany |
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