Head of Customer Success — Deutschland (m/f/d)

As the head of the Customer Success section, you will guide our customer-success activities in the country as well as our team of customer-success managers. You report to our Director of Customer Success, Simone, who is a trained teacher and can look back on almost 30 years of experience in education. She worked as a senior teacher, special teacher and head of school before taking over the leadership of an educational team at a local authority. The position includes three tasks: You act as an expert on how AV1 integrates into the German educational system, work closely with our strategic customers and build up and manage the customer-success team across Germany. Collaboration with our most important customers: work directly with our largest customers as well as with the schools and municipalities we want to win as new customers, and help us complete larger, long-term contracts. Be a trusted consultant for educational leaders in matters of financing and successful introduction of AV1 and build relationships with the people within these organisations that will work for the project. Being an expert on the German education system: If you are a profound understanding of the German school system, you will find out who the key people are and how financing works in the various federal states. Represent No Isolation at industry events and key contacts and help us understand what German schools, municipalities and federal states actually need from AV1. This is how “Customer Success” works in Germany: decide how to design “Customer Success” in Germany, and build on the best practices from other areas of the company. Improve the incorporation and support of our customers and find simple ways to track their development so that we can identify problems at an early stage. Team Management: Build the “Customer Success” team across Germany and run it – including recruitment, coaching, goal and performance management. Conduct regular individual talks, manage the workload and the task distribution fair and represent the team's concerns towards the Director of Customer Success. Configuring the Customer Success at No Isolation: Work closely with the Director of Customer Success and Executives in other countries and share your findings from the German market to help shape the design of the Customer Success across the company.

Experience in leading positions in education: at least 15 years in the education sector, including leadership experience as a school manager, deputy school manager, curriculum manager and/or experience in leading positions at municipal level. Specialisation in a demand-oriented area: experience in an area such as support measures or special educational needs is a great advantage, as well as a thorough understanding of lasting shortages and their impact on schools, children and families. Knowledge of the German education system: Awareness of funding measures and offers at German schools and the country-specific differences in financing, structures and practices. Experience in team management: experience in leadership, leadership and further development of a team, ideally in a customer-oriented or educational-related function – including objective, feedback and fair performance assessment. Relationship structure to interest groups: A trusted, self-confident personality capable of building relationships with schools, municipalities and non-profit organisations – from educators on the basis to senior decision-makers. Openness for sales tasks: You feel comfortable talking to customers about the upgrade or expansion of their use of AV1 – you do not need a sales background, but only the willingness to work in this area together with a sales representative. Technology in education: experience in the use of technology to improve learning or schooling. German at native language level or almost native language (C1/C2) as well as good English in word and writing.

Effects beyond individual schools and classrooms: You continue to work in education and continue to shape how children experience learning and belonging – only from a different perspective and on a larger scale than each school. Little bureaucracy: Less paperwork, more time to actually do something in the educational sector. A sensuous Scandinavian culture: we feel deeply committed to our mission. We set high standards and support each other with sincere care. You will be part of a team that gives you the freedom to do your best job. Responsibility area: You build the “Customer Success” area for Germany – the team, the way of working and the related customer relationships. A team of educational experts: You report to our Director of Customer Success, Simone, an experienced instructor, and are part of a very experienced customer-success team with sound educational background. You work closely with colleagues in our offices in Oslo, Munich and London. Growth opportunities: As a company, we are constantly developing – this position offers you the opportunity to advance the company in the course of our expansion throughout Germany. Flexibility that evaluates your experience: hybrid work with flexible working hours with flexible working hours around the core hours (10:00–15:00). A bonus system. Takeover of costs for the German ticket. Mobile and Internet costs. Auto leasing on pay conversion (JobAuto). Regular company celebrations and a joint annual trip. .