üstra Hannoversche Verkehrsbetriebe AG | Germany | 30xxx Hannover | Permanent position | Full time / Home office | Published since: 16.03.2026 on stepstone.de
Head of Passenger Escort Service
The ÜSTRA Hannoversche Verkehrsbetriebe Aktiengesellschaft has been one of the leading German public transport companies since its foundation in 1892. Around 500,000 passengers use the city trains and buses in Hannover every day. The satisfaction of our customers is correspondingly important. For our marketing, communication and customer service business, we are looking for a dedicated personality as a full-time 39/h at the next time possible. Head of passenger service
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Your tasks • Your profile • What we offer
Coordination and ensuring the efficient use of the passenger service as well as the service provider and compliance with service and access times Ensuring the appropriate qualification of employees Control and monitoring of daily personnel use taking into account the agreed accompanying dates for passengers with limited mobility Organisation and coordination of the assignment in the passenger accompanying service with the additional measures Ensuring and continuous optimization of the process processes within the range Creation and transmission of key figures to the action body and external and international bodies Support and support of participants in the work opportunity measure in the development of professional competences, including appropriate documentation
Completed commercial vocational training, e.g. as a specialist in driving or sales office management or a proven comparable qualification Multiannual (min. 3 years) Professional experience in the management of teams and comparable functions Very good knowledge of personnel deployment planning Safe handling of the MS Office package and modern administration programs
Occupational pension Holiday and Christmas money 30 days holiday + 2 additional free days Flexible working time models (telework) Freeriding permission on all ÜSTRA lines (also for your family) Beneficiary use of the German ticket Business gasonomy Current account (Sabbatical)
Location
 | üstra Hannoversche Verkehrsbetriebe AG | |
| 30159 Hannover | ||
| Germany |
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