BWI GmbH | Germany | 56xxx Koblenz | Permanent position | Full time | Published since: 09.01.2026 on stepstone.de
Head of Service Center Koblenz (m/f/d)
As a primary digitization partner of the Bundeswehr, we provide stable, safe and efficient IT services in Germany and abroad, from basic operations to the field close to the application and thus contribute to the continuous increase in the leadership and operational capacity of the Bundeswehr. With over 7,700 colleagues, we operate and modernise one of the largest and most complex IT infrastructures in Germany. We are looking for responsible IT specialists who are convinced that the Bundeswehr-IT will further develop in challenging digitalization projects and thus contribute to Germany's security. Together with us, we are concerned about the future digital capability of the Bundeswehr. Senior Consultant (m/w/d) now and in full time in Koblenz. The Field Service provides services in Germany and abroad as an integrated, flexible, decentralized, comprehensive IT service provider. The Service Center Koblenz for approx. 40 locations the decentralized service provision and a permanent representation of BWI GmbH on site in the properties of the Bundeswehr. In addition, the Service Center processes defined task packages within the framework of projects and provides on-site service in the BWI-internal IT. .
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Your tasks • Your profile • What we offer
Responsible leadership of the Service Center Koblenz with about 50 employees at several locations
Discipline leadership and coaching of the team, incl. further training in compliance with labour and business constitutional requirements
Ensuring safe and economical operation of on-site services, based on defined operating quality and SLAs
Personal, level-based partner management to the project-focused users at the level of services and contact management to administrative authorities and support for more than 40 customer locations
Continuous optimization of your own organization area for improved performance Responsibility for compliance with information and data security requirements and quality management processes
Control and review of all measures to increase productivity and quality and to monitor costs
Participation in migration and integration projects as well as independent initiation and implementation of projects
Successfully completed studies in the IT field or comparable training
At least six years of responsibility with leadership experience in an IT company, as well as experience in IT service management
Very well-founded IT skills (networks, desktop management services, client/service architectures, IT infrastructure)
ITIL certification desirable
Strategic thinking combined with hands-on mentality and implementation strength High quality and customer orientation Safe occurrence and clearly identifiable will to solve the problem and a marked readiness to change
Consultative competence to encourage employees and to reconcile them with corporate objectives Travel readiness and driving licence Class B
German and good English skills
Through varied and socially relevant tasks, we ensure the smooth operation of IT and the digitization of the Bundeswehr The goal is for us. For us, an appreciative approach and a great team spirit are elementary The BWI provides a secure workplace and a premised and employee-funded occupational pension scheme Our Benefit app provides a monthly balance and tax relief on tickets for the ÖPNV We enable flexibility to reconcile work and private life, such as through the working time of trust or the long-term construction of a value account for e.g. a sabbatical We support professional and personal training through individual measures and free access to LinkedIn Learning
Location
 | BWI GmbH | |
| 56070 Koblenz | ||
| Germany |
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