Teamlead Sales & Customer Support (m/f/d)

Do you not only want to develop concepts, but to effectively implement changes in daily business? You can lead a team, manage operational processes and at the same time develop structures, processes and systems in a sustainable manner? Teamlead Sales & Customer Support (m/w/d) at Bedifol! In this role, you combine operational responsibility with a clear transformation task and decisively shape the further development of our B2B sales and customer support. Teamlead Sales & Customer Support (m/w/d) Location: Konstanz | Start: from now on | Working time: Full time About us Bedifol is a leading provider of high-quality display protection solutions – with brands such as upscreen, BROTECT, Savvies and ScreenLeaf. We distribute our products internationally through our own online shops, various online marketplaces to private customers and direct sales to business customers. We are in a targeted further development phase: Processes are professionalized, systems are standardized and automation as well as AI gradually integrated into everyday operational life – with the aim of enabling scalable growth and an excellent customer and sales experience.

Guided Tour & Cultural Development: You will not only manage your team in B2B sales and customer support, but will develop it professionally and personally. You establish a performance-oriented, agile culture that focuses on proactive solution finding and enjoying measurable results in everyday life. Holistic process transformation: You analyze the processes in B2B sales and customer support holisticly, recognize inefficiencies and implement improvements together with your team in daily business. This allows you to create a slim, efficient process landscape that is operationally relieved and scalable. Strategy & Growth: You professionalize new customer acquisition by a clearly defined, tool-based lead-to-order process. You develop structured programs for the development of key accounts and international partners and accompany selected key customers operationally. Digitalization & Automation: You actively drive the automation in customer service and accompany the migration of our processes into a new system landscape. You make sure that the new tools are used in everyday life and that transparency and efficiency increase noticeably. Customer Excellence: You consistently translate key figures into concrete measures. With smart KPI monitoring, active escalation management and the ongoing optimisation of service standards, you will ensure an excellent customer experience in daily operation.

Complete study or commercial training with relevant professional experience ideally related to sales and/or customer support First leadership experience (disciplineal or professional), ideally in a growth- or transformation-oriented environment Detectable successes in the analysis and optimization of operational processes – with the clear claim to implement changes even hands-on High digital affinity and safe handling of modern ticket and CRM systems as well as automation tools and ideally first AI-based solutions Pragmatic, structured and solution-oriented working methods as well as the ability to perform, motivate and take a team through changes

Design space: A key role with a combination of operational responsibility and a clear transformation order High-performance culture: an environment that evaluates performance, develops talents and focuses on team spirit, agility and collaboration. Flexible work: Up to 2 days home office per week, flexible working hours and modern equipment. Further development: Individual training offers and close exchange in a technology-open, AI-affine environment Benefits: employee discount, grant to the VHB Job Ticket, HanseFit, company pension, drinks, fruits and regular team events