Analysis, processing and documentation of customer enquiries and fault messages within the scope of ORBIS Medication Be the key point between product management, development, project management, consultants and our customers Classification and identification of error sources in the software and qualified handover to the development department to correct errors Participation in the 24x7 readiness service (in the home office)

Education or studies in the medical-technical/medical-care sector Communication strength, safe occurrence and personal persuasion Teamability as well as independent, analytical, structured, customer and service-oriented working Experience in the planning, implementation and care of healthcare IT systems is of advantage Would be desirable to understand the procedures in clinics Handling modern IT and its organizational means Enthusiasm for continuous further development Very good knowledge of German and English in word and writing

What awaits you: A structured and accompanied integration as well as a friendly and cooperative team that supports you daily (also from home office) Cross-disciplinary and international cooperation Use of modern tools Possibilities of co-design As the software is constantly evolving, varied activities are guaranteed Regular participation in training, training, workshops and coaching Our advantages for you: Most modern office building with very good public access to get to know your colleagues face-to-face Unlimited employment contract with attractive salary for a long-term perspective Collaborative cooperation Flexible working hours New company handy with dual-sim (Android or iOS) also for private use Hardware and software equipment for pleasant work also from home office Possibility to purchase a discounted Germany ticket Occupational pensions and time value accounts Group accident insurance (also applicable for accidents at leisure) Many other employee benefits Disabled applicants are particularly taken into account with the same suitability. We are Dedalus – come and become part of our team Dedalus is committed to a motivating and value-adding working environment that reflects the passion with which our employees follow our mission: doctors: to help nursing staff to provide better care for their communities. We promote a corporate culture in which learning and innovation are explicitly desired. Together we improve clinical cooperation and processes and make a significant contribution to millions of people worldwide. Every person is the starting point and destination of our activities – and ultimately the most important beneficiaries. That's why we're proud of what we do every day. Our company is supported by a diverse community of 7,600 employees in more than 40 countries that jointly drive innovation and develop better health solutions for millions of patients: within the world. We are the people of Dedalus. Application deadline: 15.07.2026 At Dedalus, innovation begins with inclusion. As a company with strong values, we know that diversity and inclusion are key success factors for sustainable growth. Our international presence connects people all over the world. We are committed to estimating different backgrounds, skills and experiences and creating an environment that reflects the diversity of communities we work for. “Pursuing Diversity and Inclusion” is one of our core values and part of our “Dedalus DNA”. We design a respectful, diverse and inclusive working environment by recognizing the individual needs, perspectives and potentials of all. Dedalus stands for diversity, inclusion, equal opportunities and equality – and commits itself to a safe and value-assuring culture in which everyone can be or can develop their full potential. Our commitment to diversity and integration (https://www.dedalus.com/global/en/diversity-inclusion/) Life flows through our software

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