Customer Service Team Leader (full-time/part-time)

As part of the housing group Vonovia SE, our commercial teams shape everyday life for over one million tenants: in about 540,000 apartments in Germany and the working day of our approximately 12,000 colleagues. Whether in IT, HR, customer service or management – people who organize, manage and take responsibility work here. Your work sets the basis for affordable living and reliable, sustainable development with us as a leading housing company. Whoever works with us is part of a strong community that counts mutual respect and an appreciation of each other. Many of our employees are proud of their work – also because performance is seen and recognized. Those who want to introduce or develop professional strengths will find the right framework here – also with a view to future leadership responsibility. In the customer service of Vonovia, you will arrange a dynamic team for satisfied customers. Around 1,200 employees work at our locations in Berlin, Dresden and Essen:inside the concerns of our tenants:inside – in a collegial environment with attractive working conditions.

Security: You work in an unlimited working relationship in a dynamically growing company Work out from the home office: With us you have the opportunity to work on mobile at up to three days a week Together we shape your future: We rely on individual development paths to continuously advance your development Your feedback is important to us: With regular feedback talks we keep you and us on track Fit through everyday life: Benefit from extensive health management – in addition to various fitness offerings (e.g. Wellhub), we offer an attractive supplement to health insurance through our Vonovia PlusCard. Other Benefits: Occupational pensions and employers:income to asset-effective benefits, Employees:internal equity program, Employees:internal profitsharing, Vonovia Apartments, Viva FamilyService, JobRad, Jubilee payments and other special payments in special private events as well as benefits in corporate benefits, employee benefits.de and ticketprinter etc. Not just a professional home: We support the search for accommodation within our stock according to availability so that you can arrive quickly and easily

Head of a team of at least 15 employees:incl. Planning of operations Leadership of employees:internal and target agreements Result-oriented processing of business incidents (written / telephone) Continuous optimization of business processes to actively increase productivity and customer satisfaction Implementation of communication and technical training Controlling and evaluation of key figures Interface communication to local customer service as well as central specialist departments in the company

Completed commercial, property education or alternatively completed studies in a comparable area Insufficient professional experience in customer service with leadership experience and real estate management Experience in handling key figures and targets Very good computer skills (e.g. with the MS Office package and SAP) High empathy, communication strength and safe occurrence Engagement, flexibility and service orientation JOBV1_EN