Service assistance for corporate and commercial customers in the telephone service line (m/f/d)

The Sparkasse Heidelberg has a balance sheet total of around 8.4 billion. EUR and around 1,000 employees the largest savings bank of the Rhine-Neckar metropolitan region. It enjoys an excellent reputation and convinces by customer proximity and expertise. Why you should join the Sparkasse? Because you and us are about more than money. For mutual respect, tolerance and real team spirit. Because our diversity makes us strong. Your tasks: You are the first contact person (m/w/d) for our commercial customers and customers on the phone. You accept service and advice requests from customers and customers by telephone. You conduct the independent product sale of new account facilities, online banking, payment and card solutions. Your profile – let us inspire you: You have successfully completed bank training or other commercial training. You ideally have first experiences in telephone customer contact, a pronounced communication capability and a very good expression. You have a pleasant telephone voice and pleasure in customer contact. Your affinity in dealing with digital media is just as good as your openness to technical innovations. Our Benefits – we will also inspire you:

work-life balance – you benefit from flexible working time models with working time recording and sliding time. 32 vacation days, a work-free day on your birthday and the option to buy more holiday days also give you enough time to enjoy your life outside the job.

combination – we live an open and value-adding corporate culture, in which independent work and competent support of a dynamic team go hand in hand.

karriere – a well-founded integration and a wide range of possibilities for personal, technical and methodological further education are guaranteed.

Conservation – as a signatory to the Charter of Diversity, we are committed to diversity and equal opportunities – for all employees and leaders.

compensation – The Sparkasse is a collective public employer and applies the TVöD and the TVöD-BT-S. The remuneration is governed by the tariff regulations, in particular by sections 12 to 25 TVöD and the relevant regulations of the TVöD-BT-S. The enrollment of the enrolled entity is expected to be carried out in Group 5 or Group 6 Section B XXV. the pay order of the TVöD. Depending on the final assignment and the relevant professional experience, an assignment to the levels 1 to 3 is regularly considered when hiring. This currently results in a monthly tariff gross entry fee in a range from 3.124 euros to 3.449 euros for pay group 5 or 3.240 euros to 3.580 euros for pay group 6. The final grouping depends on the activity to be carried out and on the collective bargaining arrangements. In addition to the table fee, further collective wages are granted in accordance with the collective agreements mentioned, in particular an annual special payment or special savings banks payment.

additional services – we also allow you to provide a company pension, asset-effective services, and a discounted Germany ticket job for only 20 €, an extensive health management, bicycle leasing, company sports community, strong conditions for employees and much more.

We place a special focus on the proportion of women in specialist and managerial careers – applications in parttime are also welcome. Disabled candidates are treated with the same suitability and the same skills. Do you want more dynamics and more of life with an excellent employer? Then we should get to know each other! Please contact us Görkem Yaman, phone 06221 511-2801, goerkem.yaman@sparkasse-heidelberg.de