BWI GmbH | Germany | 53xxx Euskirchen | Permanent position | Full time / Home office | Published since: 01.01.2026 on stepstone.de
Senior IT Service Technician (m/f/d)
As a primary digitization partner of the Bundeswehr, we provide stable, safe and efficient IT services in Germany and abroad, from basic operations to the field close to the application and thus contribute to the continuous increase in the leadership and operational capacity of the Bundeswehr. With over 7,700 colleagues, we operate and modernise one of the largest and most complex IT infrastructures in Germany. We are looking for responsible IT specialists who are convinced that the Bundeswehr-IT will further develop in challenging digitalization projects and thus contribute to Germany's security. Together with us, we are concerned about the future digital capability of the Bundeswehr. Senior IT-Servicetechniker (m/w/d) now and in full time in Euskirchen. At more than 50 locations in and around Bonn, the Service Center Bonn ensures decentralized operation as well as the removal of IT systems and is an integral part of our customer representative as an on-site service provider. .
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Your tasks • Your profile • What we offer
Acceptance, analysis and elimination of incidents and requests in the PC, telephony, LAN and WAN environment in compliance with the applicable service levels and comprehensive documentation of this process
decentralized implementation of the second-level support or Support of the central operating units on site as the face of the BWI to the users, in particular at the Euskirchen site and the direct environment
Installation, commissioning, upgrade and maintenance of hardware and software as well as perception
Implementation of DGUV V3 tests and cooperation on quality assurance measures (e.g. LAN documentation)
Cooperation in projects, e.g. for the adaptation and extension of existing IT infrastructures and for the acquisition of customer's operating shares
Participation in readiness and shift-like working time models against the background of the coverage of the serviced operating time (workdays Mo-Fr 7-17)
Working with the decentralized data center operation at the Euskirchen site
Successfully completed 3-year vocational training in the IT sector (e.g. IT system electronics) or comparable
At least two years of professional experience in a relevant field of activity
Experience in the Bundeswehr environment desirable
driving licence class B
Own initiative, team skills and organisational skills
High communication capability and customer and quality orientation
German language skills
Through varied and socially relevant tasks, we ensure the smooth operation of IT and the digitization of the Bundeswehr The goal is for us. For us, an appreciative approach and a great team spirit are elementary You start with 30 days of annual holiday with option for individual adjustment Our Benefit app provides you with a monthly balance and tax relief on tickets for the ÖPNV We allow you flexibility to reconcile work and private life, such as mobile work or trust work time We support your professional and personal training through individual measures and free access to LinkedIn Learning
Location
 | BWI GmbH | |
| 53879 Euskirchen | ||
| Germany |
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